Service Support Officer

**Undertake a key role in the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients and their representatives**
- Permanent position with guaranteed hours and stability in our Home Care team
- Maximise your take-home pay with NFP salary packaging
- Enjoy a work-life balance with Monday-Friday operating hours

**Service Support Officer - what's involved in the role?**:
The SSO undertakes a key role in the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients and their representatives.
- The SSO manages administrative tasks related to care workers, including timesheets, ordering personal protective equipment and Care worker equipment
- The SSO is responsible for staff and client changes, payroll and client documentation, ordering and expensing stock and equipment and staff working validations, in consultation with Care Managers.
- Ensures that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate.
- Manage incoming enquiries promptly and escalate as appropriate.
- Administrative tasks related to clients, taking phone calls, ordering stock and equipment, filing, costing invoices and preparing documentation for Client assessments
- Admissions Service Support Officer (regional)
- specialised in Admissions, new enquiries, managing MAC databases.

**What do you need to apply?**:

- Background/experience or qualifications in Administration with demonstrated experience in customer service.
- Commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
- Excellent oral and written communication with the ability to record, report and maintain information
- Demonstrated ability to use initiative and problem solve with limited supervision
- Ability to work independently and as part of a team.

**About HammondCare**:
HammondCare specialises in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through Home Care, Sub-Acute Hospitals and Residential Aged Care.

**Culture**:
HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.

**Benefits - What’s in it for you?**:

- Maximise your take-home pay with NFP salary packaging
- HammondCare offers its staff excellent training & career development opportunities
- Full training is provided with local offices, local managers and a 24/7 support line
- Paid Bonus Schemes I.e. Refer a Friend
- Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift and full supply of all PPE

**Fitness Passport Membership**:

- Unlimited visits across all fitness facilities in the HammondCare program
- Individual and Family memberships available
- Full facility access can include gyms, group classes and pools
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks as part of the pre-employment checking process._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._