Operations - Air Freight

3 days ago

Banksmeadow, Australia DGI Global Full time

Our Sydney team are actively seeking an **Operations Specialist** who strives to deliver high-quality outcomes and is looking for an opportunity, with a view to growing in our company. Our operations personnel, control shipments from end to end during import and export air freight procedures. We need operations staff who are positive, motivated and want to be part of a professional team of Dangerous Goods Freight Specialists.

The business operates on Monday to Friday from **8:30 am to 5 pm**. Additional hours may be needed to ensure jobs are completed and customer satisfaction is met.

**Duties will include**:

- Liaising with customers for every aspect of their shipment
- Managing agents and customers directly.
- Finding solutions by Air, Road & Sea for highly regulated shipments.
- Checking SDSs and arranging DG shipments including repacking and documentation.
- Making export airline bookings with airlines.
- Tracking shipments and providing updates.
- Assist with processing, repacking and preparing shipments
- Liaise and assist with other companies and in-house to ensure the timely pick-up and collection of freight
- Consolidate information and liaise with our Broker to ensure the prompt release of inbound international cargo
- Driving and assisting with pickups and deliveries, when required
- Customer service

**We need someone that is/has**:

- Attention to detail
- Computer literacy
- Good problem-solving skills
- Ability to clearly explain issues to clients and peers, respond to any questions and provide alternative solutions
- Ability to multitask, prioritise and meet deadlines
- DG accredited would be an advantage, but training will be provided
- Knowledge of airfreight operations preferred
- Willing to learn
- Committed and reliable
- Proactive

The position holder will process customer inbound queries and shipments with a high level of accuracy and efficiency. This position will provide the highest quality customer service and work closely with the DGI network of offices and agents to ensure prompt turnaround of inbound and outbound movements.

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Banksmeadow, NSW 2019: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Air freight or Operations: 1 year (preferred)

Licence/Certification:

- Australian Drivers Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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