Customer Service Officer

1 week ago

Balwyn North, Australia YMCA Victoria Full time

Opportunities to grow and develop your career.
- Free access to gyms, recreation, and aquatics centres across the state
- $27.79 per hour + super | Casual

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

The Boroondara Sports Complex is a large sports centre, housing three outdoor pools include a heated 50 metre lap pool, a shaded program pool, and a dive pool with a five metre dive tower and one and three metre springboards. We run over 60 group fitness classes each week, offer year-round outdoor swimming, host indoor sports competitions in our stadiums, and provide child care services in a safe and engaging environment.

**About the role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual and the hourly rate is $27.79 + super.

**About you**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- First Aid and CPR certificates
- Previous experience in a similar role will be advantageous

In keeping with current Victorian health directions it is a requirement that staff attending our facilities are fully vaccinated. Please be aware that you will be required to provide evidence of your vaccination status as part of the recruitment process.

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

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