Customer Service Officer

7 days ago

North Sydney, Australia Gallagher Full time

About Us:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

Overview:
We have a fantastic full time opportunity for 3x Customer Service Officers based in Sydney.

***

Reporting to the Customer Experience Manager you will be joining our high performing Customer Experience Team, responsible for providing exceptional customer service to clients, brokers and our nationally based Distribution Team.

**Your responsibilities will include**:

- Liaising with insurance brokers to proactively follow up on loans that require more information
- Providing excellent customer service through assisting clients to resolve their queries
- Other ad-hoc duties as required

**What we’re looking for**:

- Demonstrated experience in customer service, ideally in financial services or insurance
- Extremely high attention to detail
- Strong computer skills including a working knowledge of Microsoft Office suite
- Excellent organisational skills and ability to manage competing priorities
- Strong written and verbal communication skills and ability to manage relationships effectively
- Good problem solving skills in order to respond to client enquiries
- Positive attitude, with a desire to work collaboratively in a small team environment
- Ability and adaptability to work in high volume, high paced environment
- Strong team player with a willingness to assist and support others

**Why Elantis?**

**Elantis **Premium Funding is one of the most recognised and established providers of premium funding products with over 30 years’ experience in Australia and 23 years’ experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. We offer a dynamic and empowering work environment where the focus is on building a high performance culture, with superior customer service. For us, it is all about people and culture, and that is why our employees are the essence of who we are. We strive to be smart, progressive and energetic and we welcome professionals who are as committed as we are to building long term, mutually rewarding partnerships with our clients.

**What will we offer?**

In joining Elantis, you will have the support of an established team with learning and development available to build your career pathway within our global business. Additional benefits:

- Competitive remuneration, office perks and excellent incentive program
- Salary Income Protection and discounted insurances
- Salary sacrifice options including additional leave
- Discounts to major retailers through our Gallagher Rewards scheme
- Flexible working arrangements

**How to apply?**
- Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._

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