Customer Service Specialist

4 days ago

Balwyn, Australia MATCH Executive Full time

Monday to Friday ONLY
- Friendly and sociable team
- Residential property maintenance management

Based in the Eastern suburbs, our client has a dedicated and professional property management team offering a total management service for their residential investors.

With a primary objective of delivering superior customer service in the property maintenance side of managing residential properties, they are seeking a Customer Service Specialist ideally with property management experience who is committed to upholding their commitment to excellence and exceptional customer service.

Key responsibilities include:

- Confidently liaise with Landlords regarding maintenance providers and requirements.
- Cultivating and nurturing relationships with rental providers, renters, and trades.
- Maintaining effective communication with rental providers and renters to deliver exceptional customer service.
- Overseeing all maintenance requirements for the portfolio.
- Experience managing a PM portfolio preferred and a strong understanding of compliance.
- Great communication and customer service skills.
- Enthusiasm and professionalism
- Passion for working in and contributing towards a positive workplace culture
- Preferred: Prior experience in the field, although not essential.
- Positive attitude.
- Demonstrated ability and eagerness to learn.

What we can offer you:

- Provided with a computer/laptop.
- Phone allowance provided.
- Monday to Friday, NO Saturdays.
- Enjoy a friendly and sociable work environment that promotes inclusivity.
- Collaborate with a professional and highly experienced team.

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