Applications Support Analyst- Salesforce

2 weeks ago

Macquarie Park, Australia VetPartners Full time

**Your New Chapter**

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics across ANZ. This role offers a hybrid work arrangement, with four days in the office to foster collaboration, build strong connections, and promote team engagement.

You’ll work closely with cross-functional teams to troubleshoot issues, resolve blockers, and share knowledge that enhances the user experience across the organisation. This role is ideal for someone who’s naturally curious, confident with technology, and thrives in a fast-paced, ever-evolving environment.

**Key Responsibilities**
- Investigate Incidents and process service requests, documenting findings to support system improvement and knowledge sharing
- Monitor and Respond to Ticket Queues, prioritising requests and maintaining timely, professional communication with stakeholders
- Provide Second-Line Support for Salesforce, Jira, and other business systems, escalating complex issues when necessary
- Own Ticket Management, from assignment through resolution, ensuring a smooth and consistent support experience
- Identify and Report Blockers, collaborating with relevant teams to remove obstacles to performance or adoption
- Collaborate Across Teams, sharing system knowledge, updates, and best practices to support team-wide development
- Deliver Daily Application Support, including system checks, user support, and maintaining platform stability

**Skills, Attributes, and Experience**:

- Strong analytical and problem-solving skills, with the ability to learn unfamiliar systems quickly and independently
- Excellent verbal and written communication skills for engaging with both technical and non-technical stakeholders
- A collaborative, can-do mindset with a passion for delivering solutions and learning through doing

**Why VetPartners?**

At VetPartners, we're more than just a company - we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.

**Why Work With Us?**
- ** Shared Purpose**: Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.
- ** Collaborative Culture**: Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.
- ** Opportunities for Growth**: Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.
- ** Rewarding Work**: Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.
- ** Work-Life Balance**: Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.

**How To Apply**:**

VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities.

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