Senior Business Analyst Salesforce

Division: Homes NSW

Location:
Parramatta, NSW, AU, 2150

Req ID: 77704

Senior Business Analyst – Salesforce

• Location Parramatta CBD
• Full time temporary opportunity until 30 June hours per week)
• Salary from $129,464 to $142,665 pa. + super and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

Your role

The Aboriginal Housing Office (AHO) is looking for an experienced Senior Business Analyst with Salesforce expertise to join our Digital Projects Unit (DPU). The DPU manages AHO's internal and external Salesforce platform, Ngamuru, which supports critical functions including property and tenancy management, contracts, compliance and many other functions.

In this role, you will act as a key liaison between business stakeholders and the DPU, driving enhancements that improve the systems delivering vital housing services to Aboriginal communities across NSW. Your insights and analysis will directly contribute to the efficiency, effectiveness, and impact of our digital solutions.

What you'll do

You will drive improvements to AHO's internal and external Salesforce platform (Ngamuru), ensuring business systems, processes and workflows are aligned with strategic and operational priorities. You'll work across multiple digital work streams, engaging with stakeholders to develop business requirements, identify emerging issues, and provide evidence-based advice that delivers practical solutions. You will also be responsible for;

• Engaging with stakeholders to analyse and improve business processes and workflows.
• Developing business requirements and supporting best practice in Salesforce systems design.
• Providing proactive, evidence-based advice and reporting to drive efficiency and effectiveness.
• Supporting cross-division collaboration with internal teams and external partners.
• Monitoring and advising on Salesforce product development and future directions.

What we're looking for

• Proven experience as a Business Analyst, ideally with Salesforce systems.
• Strong analytical, research and problem solving skills with the ability to identify opportunities for improvement.
• Excellent stakeholder engagement and communication skills.
• Ability to work across diverse work streams and manage competing priorities in a changing environment.
• Proven experience working within the social housing sector, with a strong understanding of the unique challenges and priorities involved in delivering services to tenants and maintaining housing stock.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday 24th September at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the Mark Hoogsteyns

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Stephanie Hughes on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.