Training Coordinator

**Training Coordinator (3 month Fixed Term)**

At THE ICONIC, we issue the call to live your way, to liberate yourself from meaningless constraints. It's time to reach for a better tomorrow, to spend less time searching and more time finding. We are inclusive and inspiring and - as your go-to destination for fashion, sport, beauty and more - we exist to liberate our customers through choice.

The Operations Training & Quality Assurance (TQA) Team liberates learning across all THE ICONIC Operations Teams, as well as Customer Service and Production. We work with a variety of stakeholders to help them document their processes to drive efficiencies and consistency across Operations, while also designing and delivering training in a variety of ways to cater for all learning styles and accessibility preferences.

Reporting to the Operations Training Lead, the Training Coordinator assists with developing SOPs along with facilitating training programs designed to equip employees with the knowledge and skills they need to perform their jobs effectively. This role works closely with the Fulfilment Centre teams and Leaders to ensure that all employees are provided with a great learning experience.

**What's involved**:

- I assist with developing Standard Operating Procedures (SOPs) for my stakeholder groups, working closely with internal stakeholders e.g. Health & Safety and Operations Excellence to ensure all employees all processes are compliant with our obligations as an Employer.
- I am accountable for organising and facilitating regular training and development of my stakeholder groups, ensuring that all employees are adequately trained in all aspects of their jobs.
- I am responsible for the coordination and facilitation of the onboarding experience at the FC; including agency conversions and other onboarding experiences.
- I maintain great relationships with my stakeholders, working closely with Leaders to identify and meet the team's learning and training needs. This includes meeting regularly with the Leaders to provide updates on training and gain feedback on current practices and where support is needed.
- I ensure all new employees in my stakeholder groups are on boarded and trained to perform their duties.
- I work closely with the Workforce Planning team to coordinate training schedules for employees, ensuring that sufficient employees are available for all work shifts while also ensuring we have enough employees trained to meet business needs.
- I am proactive and always look for ways to improve our SOPs and training delivery, keeping health & safety, efficiency and quality front of mind.
- I work closely with our Leaders and QA function to understand how our employees are performing and where improvements can be made.
- I'm a role model, trusted and respected by team members and leaders alike
- I facilitate online and face to face training solutions.
- I support the TQA team by facilitating FC tours.
- I have a safety first mentality and always look for opportunities to improve the safety of our workplace.

**About You**:

- I am passionate and confident in guiding new starters and existing teams on their learning journeys through facilitation and support.
- I am capable in documenting operational processes and confident in demonstrating these
- I have an understanding of different learning styles and learning abilities and adapt my approach to suit the needs of my stakeholders.
- I understand e-learning design software.
- I have strong stakeholder management and communication skills, including verbal, written and visual.
- I know how to deliver and accept feedback.
- I am committed to driving learning and safety culture every day.
- I am fine working under the pressure of tight deadlines.
- I am a confident multi-tasker and enjoy working in a fast paced environment.
- I am a self-starter and enjoy working autonomously, but I am also able to take direction and fulfil requested tasks.
- I have a continuous improvement mindset and am always looking for ways to improve.

**Life at THE ICONIC...**

**Additional Information**: