Business Support Coordinator

**Permanent full time role, Yennora based**:

- **Hybrid Role**:

- **Join a highly supportive, energetic, innovative team**:

- **Build your career with Australia’s largest retail supply chain**:

- **Engage with a range of internal and external stakeholders to deliver good customer experiences
**The Opportunity**
Every decision we make is designed with our customers, teams and safety at the heart. Our Supply Chain processes are always changing to adjust to the ever evolving needs of our customers and the need for ultimate convenience, even more so in the current societal climate. There has never been a better time to join Woolworths as we grow and transform in our offering to customers.

**The Business Support Coordinator **role will be buddying up with another Coordinator in the Business Support team to support our Primary Freight Transport business. Primarily they will support in the set up of new and existing customers onboarded to our Primary Freight service, and assisting with daily master data updates, contact/warehouse detail changes, troubleshooting PO's not in our TMS system and other queries from internal teams and customers. This is a vibrant role, not any day is the same, and would suit someone wanting variety in their work, and enjoys that bit of pressure everyday.

**Key responsibilities will be**:

- Setting up new customers/existing customers for the business in Salesforce
- Make changes to existing customers accounts in Salesforce, SAP and TMS
- Assist with vendor/carrier/internal business queries associated with customer's accounts, purchase orders, depot information etc
- Investigate and resolve vendor set up queries
- Ensure data integrity is maintained at all times
- Perform analysis as requested by the business
- Coordinating weekly functions to ensure deadlines are met in a professional manner
- Allocation of the Primary Connect Mailbox including responding to internal customers, vendor and carrier queries in a timely manner
- Open to cross training and learning new things progressively.

**Who we’re looking for**:

- Will be comfortable coming into a team of high volume of work to be processed
- Will be comfortable and confident in communicating to various stakeholders at all levels e.g. Sales Managers, Customer Service, Operations
- Strong attention to detail
- Moderate literacy and documenting skills
- The ability to take on work, prioritise and stay level-headed
- Ability to work independently moving forward
- Ability to contribute to continuous improvement further into the role
- Experience using a variety of MS office suites or an interest in learning new systems
- Previous experience in SAP, Salesforce, TMS highly regarded or have an interest to learn new systems quickly
- Experience in transport industry highly regarded
- Understanding of Australian Retail and FMCG Logistics environment desirable

**What’s in it for you?**
In addition to this exciting role, these are some of the benefits we offer:

- An attractive remuneration package + bonus
- Flexible work
- Team member discounts at all of Woolworths businesses
- Take the next step in your career
- The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
- An exciting career - as our business grows, so do the opportunities for our people

Applications close - 9am Wednesday the 26th of October

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.