Service Coordinator

6 days ago

Yennora, Australia Epson Full time

Global brand
- New offices
- Free staff parking

Epson is a world leader in printer and projector technology, with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre at Yennora to prepare for our future growth. To help us, we now need a new member in our Customer Service team.

The role reports to the Service Network Supervisor and duties include:

- Ensuring overall customer satisfaction and resolution of outstanding issues
- Maintaining and managing existing Service Partner relationships, including co-ordination of training requirements
- Conducting initial assessments and appointment of new Service Partners where required
- Communication of all relevant and up to date technical information via distribution of bulletins
- Coordinate and management of installation and service requirements on high end products

To be successful in this role, you need to have:

- 1 year or more experience in a customer support position
- High attention to detail and quality
- Strong organisational skills with the ability to manage and achieve multiple goals
- Able to work in a dynamic and pro-active team environment
- Great phone manner with outstanding communication skills

Previous experience working with a Service Network and using SAP, Microsoft Office and CRM is highly advantageous.

If you have the necessary skills and desire to excel in this role, we would love to hear from you.

You must have full unrestricted working rights in Australia.

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story

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