Aps 5 - Ict Service Manager

3 days ago

Canberra, Australia Australian Government Full time

$83,706 - $89,659 + up to 15.4% Superannuation
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an APS5 ICT Service Manager is accountable under routine direction to perform and achieve moderately complex ICT service provision work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of and compliance to relevant legislative frameworks, government decision-making and Defence’s mission and policy requirements.

An APS5 ICT Service Manager will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They will interpret and provide advice within the ICT service delivery function area based on legislation, policy and procedures. They will undertake specialist research and analysis, conduct reviews, assessment, investigations and perform procedural, clerical and administrative support work to achieve results.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business. Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers. ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the ADF’s role in the protection and projection of national power.

Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.
We are focused and committed to delivering the best ICT services, some of which include:
The duties of an APS5 ICT Service Manager occupation in Defence include the following:

- Monitor and report on supplier performance, customer satisfaction, and market intelligence.
- Be accountable to update and distribute new and revised quality standards related to ICT service provision.
- Research and identify actions required to maintain or improve levels of service and initiate and report on these actions.
- Build and sustain effective relationships with team members and actively participate in team work and group activities.
- Engage with relevant stakeholders and understands their expectations and concerns.
- Resolve problems using expertise, taking the initiative to identify alternative courses of action.
- Design solutions to issues impacting on the achievement of desired outcomes.

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