Hardware Support Officer

2 weeks ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.
- Join our team as a Hardware Support Officer, where your primary responsibilities will revolve around repairing and supporting point of sale hardware and warehouse mobile computers within the Bunnings store network. You will be coming onboard on a fixed 12 month contract._

About the role

Conduct physical repairs on devices, troubleshooting to identify and resolve hardware faults and manage vendor repair processes.

You will, provide remote assistance on escalations and perform root cause analysis on identified problems, manage the replacement of device to the stores.

This is an opportunity for you to develop your technical skills in a collaborative and supportive team environment.

What's involved:

- Ensure the effective resolution of assigned tickets through our ticketing system (ServiceNow)
- Provide advice to team members, troubleshooting, and support for queries related to register peripherals, telephony, label printers, and mobile computers
- Participate in project work, such as replacement programs and refresh technology rollouts
- Manage administrative tasks, including ordering hardware, ensuring compliance with purchasing processes, license compliance, adherence to security policies, updating asset registers, and maintaining stock levels

Who we’re looking for

You’ll have a passion for technology and problem-solving, with a deep interest in hardware repairs. You will be excellent at providing efficient and effective support services ensuring great customer service is maintained.

You’ll need:

- Ideally some experience working with technology hardware (Level 1 support experience would be highly regarded)
- Hands on experience with technical repairs, experience working with POS devices, printers, scanners, or Zebra mobile devices would be highly regarded
- A collaborative and enthusiastic team orientated approach to providing team member support
- Good communication skills, both verbal and written
- Tenacity to pursue and resolve ongoing issues
- Natural desire to keep up to date with developments in technology
- Formal IT qualification or relevant experience desired

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

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