IT Support Analyst

**Lovisa Life**:
Lovisa was established in Australia in 2010 and has rapidly grown to become one of the world’s leading fast-fashion jewellery retailers. With a strong global focus, we now operate over 1,000 stores across more than 50 markets worldwide. As a trend-driven brand, we cater to everyone, delivering over 150 new styles to our stores each week. Join a dynamic, high-growth international retailer proudly listed on the ASX.

**Your Opportunity**:
The primary responsibility of the IT Support Analyst is to provide quality level 1 and 2 technical support to our Stores and Support Centre team (Corporate offices) globally as part of a follow the sun support model.
- Prompt level 1 and 2 service support to Stores (remote however physical visits required at times), Support Centres and Warehouses
- Ensue server and network infrastructure is available and fully operational at all times
- Server infrastructure is optimally tuned where applicable
- Management Reports are generated as required
- Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC’s and peripherals.
- Monitoring relevant maintenance agreements with vendors and purchase IT Hardware where applicable
- Ensure quality support is provided for Point-of-Sale Systems (Futura and AURES), PC’s and Server/Network infrastructure.
- Be part of a rotating 7 day support roster. Standard hours fall within an 8am-5pm AEST period.
- Ensure accurate and complete registers of the location of all hardware and software owned by Lovisa
- Liaise with IT equipment and software suppliers (HP, AURES) to ensure LOVISA is treated with priority regarding Requests, Incidents, Problems and pricing.
- Coordinate the setup of new stores from a technical perspective
- Assist with providing user training of Systems and IT Hardware to ensure successful onboarding/day to day operations
- Proactively address any IT security concerns with the upmost detail and timeliness to ensure Lovisa is protected.
- Proactively monitor ticket support queues, infrastructure, hardware and software to ensure a customer focused service
- Continually look for improvements to Process and Technology, raise these to management and implement as prioritised.
- Co-ordinate ISP, POS Hardware providers and technicians
- Co-ordinate Hardware delivery and logistics
- Perform general IT troubleshooting for new stores.

**We are looking for the below skillset and experience**:

- Tertiary qualification in Information Technology or related discipline
- Minimum of 2 years' experience in Level 1 and 2 Technical Support
- ITIL Foundations certification & good understanding Service Management concepts
- Excellent written and verbal communication skills
- Demonstrated problem solving skills
- Demonstrated customer service skills and an ability to work with team of varying levels
- Proactive and can-do attitude
- POS management or use experience is a value

**Our Benefits and Perks**:

- Enjoy these perks when you join Lovisa_
- Join a global business offering endless career opportunities
- Supportive diverse and inclusive team environment
- Strong culture - we truly harness our 10+1 culture commitments
- Paid Birthday Leave
- Generous 50% discount off Lovisa products
- Free gym membership
- Attractive Referral Rewards Incentive Program
- Modern HQ with a fully stocked kitchen on Glenferrie Road
- Monthly social event
- Personal Development Succession Plans

**Diversity and Inclusion**:
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.