Client Services Coordinator

**MELBOURNE - CBD**

**THE OPPORTUNITY**
- We are looking for a client services coordinator to join our team in Melbourne on a full time basis. You will provide prompt, efficient, and courteous service to our clients, partners and staff. This role is Monday to Friday and the hours will be on a rotating roster of 8:00 - 16:15 and 9:15 - 17:30.
- Key responsibilities include:- Be the person of contact for the Client Services Manager for all matters relating to the reception.-
- Develop and maintain collaborative working relationships with key supervisors within the Client Services Team.-
- Coordinating weekly meetings and ad hock catch ups with CS supervisors to ensure all event and meeting information is shared in a timely manner and to collaborate on bespoke solutions for events and functions.-
- Manage the reception desk operation; leading, supervising and training permanent and casual staff.-
- Operate the computer-based booking system and confirm all bookings i.e. catering, audio visual equipment and room facilities in line with standards and procedures.-
- Receive clients/staff in a professional manner, promptly advising relevant parties of their arrival and direction to the allocated rooms.-
- Ensure reception team manage room bookings, catering arrangements and allocation of resources appropriately and in compliance with standards and procedures.-
- Ensure reception staff are well presented, adopting an in-person dress standard reflective of a corporate environment.-
- Develop and maintain accurate procedural documents, ensuring content is current and changes are communicated promptly to reception team.-
- Assist with costing, database management and accurate financial reporting.-
- Ensure database information and event charges are current and accurate and assist with reporting processes.-
- Provide after-hours support to clients, partners, and staff on client floor.-
- Provide VC Centre support as required.**SKILLS, EXPERIENCE AND QUALIFICATIONS**
- To be successful in this role you will have:- Minimum 5 years front desk or industry relevant experience.-
- Staff supervision.-
- Microsoft office suite.-
- Experience in utilising computerised booking systems eg; Space Scheduling Software.**GROUP / TEAM**

Office Operations

**GROUP / TEAM DESCRIPTION**
- Our Office Operations function plays a central role in managing our working environment and the services within it, so that practice areas can serve their clients to the best of their ability. That goes beyond just ensuring that professionals have the client-facing and office services and equipment they need. It’s about ensuring that every space around our global network serves its purpose effectively, whether that’s an office, a breakout area or a conference room.
- The team also makes sure that all-important legal documents are where they need to be through the mailroom and courier services, as well as overseeing document archival and retrieval. Our Office Operations function includes Procurement, Building Operations, Document Production, Business Continuity and Client Services & Travel teams.**What we offer**:
- At Herbert Smith Freehills we value flexibility. For most roles, we work an average of 60% of the time in the office, taking into consideration individual, team, client and learning needs.-
- To continue to support our staff working from home as a part of Agile 60, we offer an allowance for home office furniture as well as IT equipment.-
- We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. We are dedicated to creating an exceptional experience for our clients and we value empathy, simplicity and commerciality. At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus, and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.-
- People join us to develop their careers and themselves. To support this we provide contemporary tailored learning programs, regular career conversations and a culture of feedback. This vacancy is being managed directly by Herbert Smith Freehills Recruitment team. We will contact our preferred agency partners should we require additional assistance. Thank you._

**ROLE TYPE**

Business Services

**CONTRACT TYPE**

Permanent

**WORKING PATTERN**

Full Time

**DIVERSITY & INCLUSION**
- We aim to have a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator and where we celebrate t