Manager Governance and Portfolio

**Manager Governance and Portfolio - Ongoing role, flexible hybrid working model including work from home and our Sydney office**

The Customer Experience Unit (CXU) has a rare and exciting opportunity for a Manager Governance and Portfolio to join its supportive and driven Strategy & Operations team. In this role you will lead a small team and work closely with the Director and other strategic leaders, as well as the broader CXU team and other stakeholders within the Department. Your ability to lead transformational programs will make you successful in overseeing and managing the governance across all CXU projects and develop strategies to achieve success.

**Why work for us?**
There are lots of reasons why a role with us is rewarding - working with us gives you:

- The opportunity for **meaningful work** that matters to all of us in NSW
- Hybrid working, flexible hours and generous leave conditions (including flex leave), so you can **make time for what counts**:

- Much more than just a job, you can **build a career** here
- Unmatched opportunities for **growth and development**

**About you**

To be successful in this role you will have most, if not all the following:

- Proven experience in leading transformational projects and programs
- Ability to work within tight deadlines, budget constraints and with competing priorities
- Tertiary qualifications in project/program/portfolio management or relevant experience within a government environment
- Exceptional stakeholder engagement and communication (including written and verbal) skills
- Advanced Microsoft Excel and PowerPoint skills (highly desirable)
- Prior experience with portfolio schedule management (highly desirable)
- Strong analytical skills and prior experience in executive reporting and writing (highly desirable)

**Your key responsibilities will include**:

- Management and operational responsibility across the Governance and Portfolio team, including tracking and reporting on project portfolio performance across all CXU projects, and developing and maintaining a portfolio schedule
- Develop strategies and measures for the continuous monitoring, evaluation and improvement of all aspects of project implementation including governance, financial analysis, risk and contingency management, benefits realisation, project impact and quality measures to achieve the success of the project/s on time and to expected standards
- Effectively engage, manage and develop relationships with senior stakeholders through effective communication, including managing sensitive matters, and developing and managing a team towards delivery time sensitive outcomes in a dynamic and changing environment

**About the Customer Experience Unit (CXU)**

The Department of Customer Service (DCS) has embarked on a journey to transform the NSW Government into the world’s most customer-centric government. The Customer Experience Unit (CXU) in DCS is the leading customer experience transformation in the NSW Government. The CXU ensures customers are at the centre of government decision making and delivery so that their experience of NSW Government is easy, efficient and trustworthy no matter where or how they interact.

The Strategy & Operations team oversee and support the CX Design & Delivery and Life Journeys teams that design and deliver solutions spanning multiple government agencies and departments to get customers to an outcome associated with a major event in their life. The Strategy & Ops team also drives the holistic strategy, governance, change and engagement functions of the CXU with a whole of government partnership lens.

Look at the DCS website to learn more about us.

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

Salary Grade 11/12, with the base salary for this role starting at $134,411 base plus superannuation

**Closing Date: Sunday 28th May at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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Information on adjustments available for the recruitment process