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Itsm Digital Uplift Capability

2 weeks ago


Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/LS1640**Title**:

- ITSM Digital Uplift Capability - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 18 Months + ext**Description**:

- **Exciting opportunity within a Federal Government Department**:

- **Long term contract + multiple locations**:

- **Rewarding hourly rates**

One of Australia's leading Federal Government departments are looking to engage an experienced **ITSM/ServiceNow Specialist** to work on a digital uplift capability. You will be undertaking reviews as well as an uplift of maturity and consolidation of IT service Management. The role can be based in **Canberra, Sydney and Melbourne **with flexible working arrangements available. The successful **ITSM/ServiceNow Specialist **will be offered an **18 month contract** **with a 12 month** **extension option.**

The successful** ITSM/ServiceNow Specialist **will be responsible for, but not limited to:

- Enhancing ITSM practices to improve service experience, responsiveness and issue resolution
- Finding ways to better utilise the current ServiceNow ITSM product
- Enhancing integration with existing ICT delivery practices including DevOps and Agile
- Doing Change Management to facilitate implementation and minimise disruption to ongoing delivery streams

The successful **ITSM/ServiceNow Specialist **will have experience in the following:

- Demonstrated experience maturing ITSM practices utilising the ITIL framework
- Experience maturing ITSM policies and practices
- Good knowledge of ServiceNow product suite
- Experience integrating ITSM practices with DevOps and Agile delivery framework