Itsm

2 weeks ago

Canberra, ACT, Australia Capgemini Full time
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role In the role of ITSM, you will work closely with our clients and internal stakeholders at Capgemini to manage the lifecycle of IT services, including planning, delivery, and support.
You will manage the configuration and administration of ITSM tools and provide incident management support to resolve incidents.
You will proactively identify areas for improvement, implement changes, and monitor performance to optimize IT service delivery for our clients.
Your Profile Extensive change and release management experience, with demonstrated success operating ITIL Service Transition processes within large and complex IT environments.
A strong service management attitude, with a commitment to quality standards and continuous improvement.
Comprehensive understanding of service delivery technologies relevant to IT Service Management.
What You'll Love About Working Here You will be part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.
You will enjoy exposure to large-scale transformation, deep expertise, and growth opportunities.
We aim to foster an environment where employees can maintain a positive work-life balance.
We incorporate hybrid working models and flexible arrangements as standard practice.
Your career growth is central to our mission.
We offer numerous learning and development opportunities, including thinktanks, hackathons, and access to 250,000 courses with external certifications to support your exploration of various opportunities.
We believe a Total Reward package should encompass more than just compensation.
We provide a range of core and flexible benefits, along with a Peer Recognition Portal called 'Celebrate'.
Apply todayCapgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impacts for enterprises and society.
With a team of over 340,000 members across more than 50 countries and a heritage spanning over 55 years, Capgemini is trusted by its clients to unlock the value of technology across all business areas.
It offers end-to-end services from strategy and design to engineering, powered by market-leading capabilities in AI, generative AI, cloud, and data, complemented by deep industry expertise and a robust partner ecosystem.
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