Itsm Specialist

3 days ago

Canberra, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on
About the Role
Looking for a strong ITSM/ITIL all-rounder that can support Availability Management. As the ITSM Specialist, you will be primarily responsible for managing the customers’ Availability Management requirements, working closely & supporting Capacity Management Services as well as supporting other ITSM processes from time to time.
In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSM Services,
What you’ll do
As ITSM Specialist you will be responsible for, but not limited to:

- Generating regular reports on availability performance, and improvement initiatives. Communicating availability-related information to internal and external stakeholders.
- Identifying areas for improvement in availability management processes, tools, and techniques.
- Working closely with capacity management to ensure that adequate capacity is available to meet service availability requirements
- Leading and representing the Availability Management service on behalf of Datacom to your customers
- Service Level adherence for Availability related SLAs
- Collaborating with incident and problem management teams to investigate and resolve availability-related incidents.
- Collaborating with monitoring team to ensure adequacy of mechanisms to monitor the availability and performance of IT services
- Conducting risk assessments to identify potential threats to availability, such as single points of failure, capacity constraints, or environmental risks.

What you’ll bring
You will have extensive IT industry experience, with at least 3 years’ experience in an ITSM role - across a mix of Incident, problem, availability, capacity and IT Service continuity management. Ideally you will have managed mid to large contracts for the delivery of IT services, with a strong track record of achieving high customer satisfaction. You will be passionate about ITIL, with a sound understanding of technical concepts and frameworks. Along with exceptional communication, stakeholder management and analytical skills, and be comfortable working in sometimes stressful environments.
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.

  • Itsm/Siam Specialist

    2 days ago

    Canberra, ACT, Australia It Alliance Australia Full time

    Overview One of our Federal Government clients is looking for a ITSM/SIAM Specialist in Canberra.Responsibilities Support the adoption of SIAM & ITSM policies, processes and procedures, ensuring they are in place for each practice & function and are followed by all service providers.Qualifications Intermediate - advanced ITIL certifications &...

  • Itsm Specialist

    5 days ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If...

  • Itsm Specialist

    3 days ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If...

  • ITSM/SIAM Specialist

    4 days ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    OverviewOne of our Federal Government clients is looking for a ITSM/SIAM Specialist in Canberra.ResponsibilitiesSupport the adoption of SIAM & ITSM policies, processes and procedures, ensuring they are in place for each practice & function and are followed by all service providers.QualificationsIntermediate – advanced ITIL certifications &...

  • ITSM/SIAM Specialist

    3 days ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    Overview One of our Federal Government clients is looking for a ITSM/SIAM Specialist in Canberra. ResponsibilitiesSupport the adoption of SIAM & ITSM policies, processes and procedures, ensuring they are in place for each practice & function and are followed by all service providers. QualificationsIntermediate – advanced ITIL certifications &...

  • Urgent ITSM/SIAM Specialist

    4 days ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    OverviewOne of our Federal Government clients is looking for a ITSM/SIAM Specialist in Canberra.Responsibilities- Support the adoption of SIAM & ITSM policies, processes and procedures, ensuring they are in place for each practice & function and are followed by all service providers.Qualifications- Intermediate – advanced ITIL certifications & experience.-...

  • IT Service Management

    1 week ago

    Canberra, Australia Halcyon Knights - LogicMelon Full time

    Fed Gov - aviation sector - Canberra CBD + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **ITSM Reporting Specialist** - Fed Gov - aviation sector - Canberra CBD + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **The Opportunity**: As the ITSM Reporting Specialist, you will review and analyse current reporting...

  • ITSM Service Manager

    2 weeks ago

    Canberra, ACT, Australia Kinexus Full time

    RFQ-ASD-LH-03966 ITSM Service ManagerDue to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a...

  • Itsm Service Manager

    5 days ago

    Canberra, ACT, Australia Kinexus Full time

    RFQ-ASD-LH-03966 ITSM Service Manager Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a...

  • Technical Itsm Consultant

    1 week ago

    Canberra, Australia OpenText Full time

    **Hiring Manager**: James Leeming **Talent Acquisition Advisor**: Allan Zhang **Job Code Level**: CGP2 Refer Your Friends! We are looking for Senior Technical ITSM specialists to join our growing team of consultants engaged across a variety of Federal Government implementation Projects in Canberra. OpenText is a world leader in Information Management,...