Service Management Advisor

7 days ago

Rhodes, Australia Unisys Full time

**What success looks like in this role**:
To be successful in this role, you would be involved in:

- Intermediate understanding on all areas we deliver reporting services.
- Establishes process continual service improvement governance and actions improvement opportunities.
- Create Update complex reports for clients.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Conduct call with account teams for reporting requirements.
- Conduct call with external clients to understand reporting needs.
- Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc.
- Schedule existing reports.
- Cross-train coach team members.
- Operational analytics knowledge.
- Support escalations to closure

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**You will be successful in this role if you have**:

- Bachelor's Degree and a minimum of 8 years of relevant experience.
- Understanding of business-related operational drivers/KPIs.
- Advanced business objects/Microsoft BI skills.
- Advanced office skills.
- Advanced data analytics skills.
- Advanced reporting skills.
- Advanced visualization and presentation skills.
- Communication/stakeholder management skills.
- U nderstanding of ITIL V3 processes and principles.
- Outstanding interpersonal relationship building.
- Excellent organizational management skills and attention to detail.
- Great attention to detail.
- Ability to “think outside the box” and resolve highly complex issues.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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