Operations Manager Metro Northwest Melbourne

Full time hours
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**Operations Manager**:
**Location**: Melbourne's Northern Suburbs (Services in Preston, Mill Park & Thomastown)

Aruma needs YOU (yes, you)

At Aruma, we support people with disabilities to live great lives. It’s the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

Our Aruma team is an incredible bunch of people. They’re bold, brave and courageous. They see possibilities where others may not. They stand up for the things that matter and stand together as a team. And while they’re serious about human rights, they have a knack for finding joy in life - even in the most unexpected places.

As the Operations Manager, you will provide management and leadership of services that support people with people with disabilities, across their lifecycle and in all domains of life, to enable access to a quality life with dignity, respect and social inclusion, in the least restrictive environment.

**Accountabilities**:

- Lead service development to enhance opportunities for people with disabilities to achieve their full potential, working actively with community groups or other interest groups
- Support staff teams working with clients with demanding risk management requirements to anticipate risks and support clients to act lawfully in their interaction with community members to reduce the risk of potential incidents
- Make strategic decisions across a large client group within the scope of established policies and practice standards and within area of responsibility
- Be professionally accountable for service delivery and related decisions within comprehensive area of responsibility
- Identify required interventions to ensure service quality is maintained and enhanced
- Inform policy development and related decision-making processes to enable innovation
- Attend, brief and represent the department, including in public settings. Share outcomes of meetings with relevant staff
- Convey information including department strategy, to clients and their families, and other people in the lives of clients
- Lead complex negotiations with family members, medical services, activity services, Police, Mental Health Services and other community services to support planning for future client requirements at a systemic level and to negate risk, within area of responsibility
- Work actively with networks internal and external to the department ensuring effective links with other departments, service providers, community groups and funded agencies and that the department is represented professionally and fairly
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department’s ability to deliver, or facilitate the delivery of, effective support and services

**Must haves**:

- Minimum 5 years’ experience in Disability work
- Advanced Diploma of Disability Work (Cert 6) or Bachelor of Applied Science (Disability)
- Current Victorian drivers’ licence
- Level 2 first aid and CPR certificate current
- Current Working with Children’s Check (employee)
- Current NDIS Worker Screening Check
- Please include a cover letter and a current resume outlining your relevant experience and qualifications

Our success depends on YOU. We would love to hear your story.

If you are passionate about supporting people with disabilities to be active, inclusive participants in their communities and would like to work in a role that is both challenging and rewarding, we would love to hear from you.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.
- All short-listed applicants will be asked to consent to and complete to a criminal record check and NDIS background check via our online systems. You will need to hold a Drivers License and a current First Aid with CPR._
- Aruma's Talent Acquisition Team will not require the assistance of recruitment agencies at this time - thank you. Please note that Aruma will not be responsible for fees relating to unsolicited resumes._