Business Operations Assistant

17 July 2025

DOCKLANDS Full Time

Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.
- Permanent ongoing Opportunity
- Docklands & South Kensington Locations

About the team

Corporate Servicesteams at Metro are responsible for providing essential support services that enable the business to function efficiently and effectively. From Safety and People, Marketing and Communication to Finance and Legal, and IT. Our Corporate Services teams work collaboratively to ensure that the business operates smoothly and as one team.

About the role

We currently have an exciting opportunity for a Business Operations Assistantto join our Learning & Development Team. The incumbent will report directly to the General Manager, L&D.

This role provides high level administrative support to the General Manager (L&D/Metro Academy) and the broader Leadership team along with general business support across all L&D locations.

Responsibilities will include:

- Provide administrative support to the General Manager and the associated leadership team including management of internal and external correspondence.
- Draft and implement the Metro Academy meeting schedule to maximise cross functional efficiencies.
- Provide administrative and content support to produce reports and presentations for internal and external stakeholders.
- Provide support to L&D projects including timeline preparation and tracking, resource acquisition and stakeholder engagement.
- Liaise with the Safety and Health team to assist with the coordination and support of the Drug and Alcohol testing process for Learning and Development.
- Any other duties as specified by the General Manager.

About you
- Experience in administration and customer service
- High attention to detail and excellent communications skills (both written and verbal)
- Skilled at prioritising and switching between tasks in fast-paced environments.
- Ability to communicate effectively with all levels of management and staff (verbal and written)
- Demonstrated ability to establish strong stakeholder engagement strategies both internal and external
- Advanced proficiency in Microsoft Office Suite knowledge and ability (Teams, Word, Excel, Outlook, PowerPoint).

Why work at Metro?
- Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level
- Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
- Work-life balance options including flexible working arrangements, 14 weeks paid parental leave, and purchasing up to 4 weeks of additional leave per year.
- All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
- Access to a wide range of corporate discounts including healthcare, fitness, finance

Next steps

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne

Don’t meet every single requirement?As an inclusive and diverse workplace, we encourage all applicants to apply.

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.