Operations Officer

4 days ago

Docklands, Australia Chubb Full time

**Your Role**

The primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.

This role reports directly to the Operations Team, however, through the matrix reporting structure may also have a dotted line to other parts of the underwriting community on a day to day basis.

**Your Responsibilities**:
Process Management & Quality Adherence
- Manage the MRL process, ensuring the highest data integrity and mínimal disruption to the business & continually identify opportunities for further improvement
- Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement
- Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
- Display accountability for quality, accuracy and timeliness within all processes and interactions
- Continuous Improvement
- Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
- Escalate problems proactively via the ‘Problem Board’ process or via management and own & successful address a minimum of 4 problems per annum
- Engage in reviews of documented processes & procedures

**Your Skills & Experience**
- Competent in Microsoft Office and Outlook. High level of general computer literacy
- Effective communication and interpersonal skills both in verbal and written forms
- Strong customer service skills and customer centric attitude
- Strong attention to detail and the desire to deliver and improve quality
- Problem resolution and decision making skills
- Ability to work in a team environment as well as on own initiative
- Experience working to deadlines/SLA's
- Pro-active involvement with department objectives & service levels
- A collegial and constructive approach to working with and supporting colleagues within a team environment
- Well-developed analytical and organizational skills

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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