Operations Officer

4 days ago


Docklands, Australia Chubb Full time

**Your Role**

The primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.

This role reports directly to the Operations Team, however, through the matrix reporting structure may also have a dotted line to other parts of the underwriting community on a day to day basis.

**Your Responsibilities**:
Process Management & Quality Adherence
- Manage the MRL process, ensuring the highest data integrity and mínimal disruption to the business & continually identify opportunities for further improvement
- Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement
- Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
- Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
- Display accountability for quality, accuracy and timeliness within all processes and interactions
- Continuous Improvement
- Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
- Escalate problems proactively via the ‘Problem Board’ process or via management and own & successful address a minimum of 4 problems per annum
- Engage in reviews of documented processes & procedures

**Your Skills & Experience**
- Competent in Microsoft Office and Outlook. High level of general computer literacy
- Effective communication and interpersonal skills both in verbal and written forms
- Strong customer service skills and customer centric attitude
- Strong attention to detail and the desire to deliver and improve quality
- Problem resolution and decision making skills
- Ability to work in a team environment as well as on own initiative
- Experience working to deadlines/SLA's
- Pro-active involvement with department objectives & service levels
- A collegial and constructive approach to working with and supporting colleagues within a team environment
- Well-developed analytical and organizational skills

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.


  • Operations Officer

    4 days ago


    Docklands, Victoria, Australia Australian Finance Group Full time $90,000 - $120,000 per year

    About the RoleAFG Securities (AFGS) is a division of AFG, focused on the delivery of competitive home loan products for Australian consumers. Funded by our stand-alone securitisation structures, it is central to the growth of our overall AFG Home Loans business.We have a great opportunity for a driven individual to join our growing securitisation teamand...

  • Operations Officer

    4 days ago


    Docklands, Australia Combined Insurance Full time

    **Your Role** The primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes. Furthermore, the role will focus on delivering a high quality...


  • Docklands, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. **About us: Since our humble beginnings in 1910, we’ve grown...


  • Docklands, Australia Myer Full time

    **Job no**: 943687 **Work type**: Permanent / Full time **Location**: Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...


  • Docklands, Australia Latitude Financial Services Full time

    Let’s talk about the team! The People Operations team report into the People Operations Manager located within the People Services team. This role is key to supporting the employee experience at Latitude, and works closely with the Payroll team but also the wider People team. The People Operations team are the first point of contact for the People team,...


  • Docklands, Victoria, Australia Myer Full time $80,000 - $120,000 per year

    Job no: 943977Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Office Cleaner

    1 week ago


    Docklands, Victoria, Australia Ventia Full time $45,000 - $60,000 per year

    Office Cleaner - DocklandsDate: 19 Sept 2025Location:Docklands, VIC, AU, 3000Company: VentiaVentia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.In partnership with the Australian Defence Force, Ventia are currently...


  • Docklands, Australia Latitude Financial Services Full time

    Let’s look at the role. This is an exciting opportunity to be part of the Operations team within Latitude supporting the Personal loan & Motor Loan division. Our Operations Account Specialist role is set in a fast-paced environment, which requires precision and high-quality execution with a strong customer focus. You will be responsible for performing a...


  • Docklands, Victoria, Australia Victorian Aboriginal Corporation for Languages Full time $60,000 - $80,000 per year

    Administration & OperationsReports to: CEOLocation: VACL Administrative Offices, 1206/401 Docklands Drive, Docklands 3008.Employment Type: Full-TimeWe strongly encourage Aboriginal and Torres Strait Islanders to apply for this role; however, we are eager to work with individuals who have proven experience working with Indigenous peoples.Candidates with any...


  • Docklands, Australia Myer Full time

    **Job no**: 942463 **Work type**: Limited Tenure **Location**: Support Office - Docklands - 12 month, fixed term opportunity in our Loyalty Operations team - Be part of a dynamic, fast-paced & customer-focused team - Flexible hybrid working model; work from our Docklands office and the comfort of your own home Myer is looking for a **Loyalty Operations...