Customer Service Officer

**Job no**: 912706
**Work type**: Part time
**Location**: Adelaide CBD
**Categories**: Administration, Business and Management

**Central Adelaide Local Health Network**
- **Statewide - SA**:

- **SA Pathology, Adelaide 5000**:

- **Salary ASO-2 $58,709 - $63,154 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits**:

- **Temporary up to 1/3/26 and part-time working 30 hours per week**:

- **Working 7 days a week on a rotating roster.**

**About the role**

As a Customer Services Officer, you will be at the heart of our operations, delivering exceptional support to our clients and colleagues. You will manage a variety of customer service activities, including providing a friendly and efficient telephone answering service, responding to result enquiries, and assisting with general enquiries. Your role ensures that every interaction is handled with professionalism and care, creating a positive experience for all who contact us.

You will also coordinate requests for courier pickups and deliveries, ensuring smooth and timely service across our network. This role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in providing high-quality customer service. Your organisational skills and attention to detail will be key to helping our team operate seamlessly and keeping our customers satisfied.

**About You**

You are a dedicated and professional individual who thrives in a busy customer service environment and takes pride in delivering exceptional support.
- Demonstrated experience in providing high-quality customer service and managing enquiries efficiently.
- Excellent verbal communication, telephone skills, and the ability to respond courteously and professionally.
- Strong organisational skills with the ability to prioritise workloads, solve problems, and work both independently and in a team.
- Proficient in computer systems, including Microsoft Suite, with a commitment to confidentiality, accuracy, and service excellence.

**About us**
- Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need._

**What we offer**
- **Salary Benefits**: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
- **Annual Leave**: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
- **Health and Fitness Benefits**:Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
- **Employee Assistance Program**: Confidential counselling and support services for you and your family via our Employee Assistance Program.

**Diversity and inclusion**:
Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

**Application Information**:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Job ref: 912706**

**Enquiries to**:

- Tina Koronis

Position: Call Centre Supervisor
Phone: 8222 3753

**Application Closing Date**

11:55 pm Friday 5 September 2025

**Attachments**

**Australian applicant guidelines**

**Advertised**: 29 Aug 2025 Cen. Australia Standard Time
**Applications close**: 05 Sep 2025 Cen. Australia Standard Time