Principal Designer

5 days ago

Sydney, Australia HSBC Full time

Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Your main responsibilities will include:

- Collaborate cross-functionally with Business Analysts, Engineers, Product Managers, Researchers and Designers to solve problems and prioritise design activities
- Advocate Human-centered design, user testing and iterating wireframes and customer journeys based on quantitative and qualitative feedback to achieve the best possible outcome
- Create design wireframes and prototypes using Sketch, Invisionapp and Figma.
- Build customer journey maps, experience mapping, or process mapping
- Drive the creation of scalable experiences, leveraging HSBC in-product messaging capabilities and channels to address those customer challenges and pain-points.
- Build effective relationships with all stakeholders, navigating ambiguity and complexity to find a pathway forward for digital deliveries

Requirements

To be successful in this role, you will need:

- Tertiary qualification or equivalent is desirable.
- 2 years of recent experience as a Principal Designer, or 7 years as a Senior UX or Product Designer
- Strong UX research skills, iterative design, prototyping and facilitation of workshops with stakeholders
- Ability to produce high quality artefacts such as journey maps, task models, wireframes and interactive prototypes
- Experience of human-centred design/design thinking
- A passion to put customers’ experiences and interests at the centre of deliveries
- Experience with collaborative and agile ways of working, and with managing teams in an agile context
- Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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