Principal Service Designer

2 days ago

Sydney, New South Wales, Australia Ashdown People Full time $78,400 - $104,300 per year
  • $784 - $1043 per day (Including Superannuation) + GST
  • 10 months (+extensions)
  • Parramatta 2x days per week / WFH 3x days per week (Hybrid)
  • Immediate interview & start available – apply now
  • 1x Role Already Filled - 1x more role still to be filled.

My client, a major NSW Government organisation urgently requires a Principal/lead Service Designer with proven Customer Journey Mappingexperience for this 11-month contract role based in Parramatta, Sydney & WFH (Hybrid)

Working in a highly skilled team of IT and Business professionals, this role will focus on acting as the Lead Service designer in a project to modernise an existing internal legacy system to make it more user friendly & customer-centric for this NSW Government organisation. This is a highly exciting role to work with some of the best in the business in an innovative and collaborative environment. This initial contract will be for 11-months (until EOFY) with further extensions highly likely and can be performed working remotely from home 3x days per week, with 2x days per week required in the client's Parramatta based offices.

Essential Skills required

  • 10 + years'  Service Design experience in total
  • 6+ years' experience if Customer Centric design / Human Centred design
  • 4+ years experience of working on transformation projects in large complex environments.
  • Proven experience of Wireframes, Creating Prototypes, Customer Journey Mapping, UX/UI design, designing service blueprints etc.
  • Excellent communications and stakeholder engagement skills

Desirable Skills

  • Previous Government, Banking or Telco experience
  • Certified in Service Design (E.g A4Q)

If you feel this would be an opportunity that ticks boxes for you, please respond with an up-to-date CV and we will be in contact with you, if deemed suitable.

You must be NSW Based and have full Australian Working Rights to be considered My client is looking to interview in the next few days, so please apply ASAP to not miss out

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