Cx Principal Design Lead

2 days ago

Sydney, Australia Bluefin Resources Full time

Newly created Strategic CX role
- Meaningful design that matters
- Flexi Working, Open to Remote NSW + Compressed weeks

**CX Design Principal Lead**
- Newly created Strategic CX role
- Meaningful design that matters
- Flexi Working, Open to Remote NSW + Compressed weeks

**The Company**

This organisation is a government agency responsible for managing and coordinating the communication services of various public safety and emergency agencies throughout the state of New South Wales. The agency also provides strategic advice to government agencies on the latest communication technologies and trends, and plays a key role in driving innovation and best practice in this field.

**The Role**

The CX Design Principal Lead will continue to add to the success of the team in building out and being an advocate for the CX/HCD Capability, as well as drive the design of innovative customer experiences that meet the objectives and goals and align to the NSW Government's principals and strategic priorities.

**You will have**:

- Minimum of 5 years of experience as a CX designer with a strong understanding of human-centred design (HCD) principles and methodologies.
- Proficient in creating high-quality deliverables such as personas, journey maps, wireframes, and interactive prototypes.
- Hands-on experience in designing, conducting and leading customer research activities.
- Significant experience collaborating with stakeholders from various departments and working in a cross-functional team.
- Ability to manage uncertainty and adapt to changes as required.
- Demonstrates emotional intelligence, active listening, curiosity, empathy, and the ability to influence others.
- Strong problem-solving skills and critical thinking abilities, with a focus on achieving desired outcomes.
- Experience working in an Agile environment is preferred.
- Excellent communication and presentation skills.

**This is an exciting opportunity for someone with excellent stakeholder engagement skills who enjoys being an advocate for HCD, as well as someone wanting to take a step up into CX Strategy.**

BBBH52986_167892163168076

  • Principal Cx Designer

    1 week ago

    Sydney, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...

  • Cx Design Lead

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **CX Design Lead** - DCS Clerk Grade 11/12 starting from $139,798 - $161,663, plus employer’s contribution to superannuation and annual leave loading - 2x Ongoing Full-time - Hybrid role, majority time in the Sydney office **About NSW Telco Authority** We work with emergency services and telecommunications carriers to protect communications assets during...

  • Enterprise Account Executive

    2 days ago

    Sydney, Australia Probe CX Full time

    **Shape the Future of Customer Experience with Probe CX** At Probe CX, we don't just participate in the industry—we're leading it. As the largest BPO in the Southern Hemisphere, we're on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there's never been a better time...

  • Cx Designer

    4 days ago

    North Sydney, Australia Zurich Insurance Full time

    **A new transformational adventure awaits you** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’, Zurich - a leader in the insurance industry - is...

  • Principal Service Designer

    2 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Principal Service Designer **48916 - Principal Service Designer** - Max Term - 9 months - Barangaroo - Dynamic and supportive team **How will I help?** We are looking for a highly talented Strategic and Service Designer to join our Borrow Leadership team as a Customer Proposition Lead. **What's in it for me?** You'll play a significant part of the...

  • Cx Designer

    2 days ago

    Sydney, Australia Onset Full time

    Huge brand, close-knit organisation, innovative thinking welcomed. As a **CX Designer** for one of the world’s top-10 listed exchange groups, you’ll be a customer champion ready to step in and take the lead of both the customer journey and employee experience. Brandishing excellent interpersonal skills (some even call you ‘the stakeholder...

  • Cx Specialist

    1 week ago

    Sydney, Australia DLL Full time

    **CX Specialist** An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a...

  • Cx Specialist

    2 days ago

    Sydney, Australia Ashdown Consulting Full time

    $616 - $801 per day + super - 10 Month Contract - New South Wales - flexible **CX Specialist | 10 months contract | Up to $880 /day incl. super** - $616 - $801 per day plus super - 10 month contract - New South Wales (flexible working arrangements) **About the Company** This NSW Government agency is passionate about making NSW a better place to live, work...

  • Lead Designer

    2 days ago

    Sydney, Australia Qantas Airways Limited Full time

    Opportunity to lead the design for the airport ground customer experience at Qantas - Flexible ways of working - hybrid model with 3 days onsite - Full-time permanent position based at our Head Office in Mascot, Sydney We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough...

  • Cx Strategist

    2 days ago

    Sydney, Australia Creative Natives Full time

    Are you a strategist who is looking to do some impactful work and disrupt the industries that clients are working in? We are working with the amazing CX team at CHEP Network in their hunt for a new CX Strategist. The CX team at CHEP are all about creativity, innovation and the opportunities new technologies and thinking provide. In today's changing world...