Aftersales Business Consultant

5 days ago

Forrestfield, Australia Truck Centre WA Full time

Loyalty Leave - Enjoy 1 Extra Day of Leave Per Year up to 5 Days
- Represent a Trusted Market Leader in the Heavy Road Transport Industry
- On the Road, in the Action - Where Real Customer Connections Happen

**The Company**

Truck Centre (WA) is WA's sole Volvo, UD and Mack Truck Specialist Dealership. With 8 branches operating successfully state-wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.'

**About the Role**

This is not your typical desk job. As an Aftersales Business Consultant, you’ll spend most of your time on the road, connecting with new and existing customers, understanding their business needs, and offering tailored aftersales solutions that drive workshop and parts sales.

You'll work in close partnership with our truck sales team, parts department, and service teams to deliver exceptional support throughout the customer journey.

**Key Responsibilities**
- Drive retention and acquisition by actively engaging new and existing customers through site visits and ongoing relationship management.
- Promote and sell contract maintenance programs and aftersales services that add value and reduce downtime for our customers.
- Act as a key link between new truck sales, parts, and service to ensure a seamless customer experience.
- Monitor customer activity, service schedules, and site requirements to maintain high workshop utilisation and identify business growth opportunities.
- Maintain accurate records using our systems and report customer feedback and trends to the leadership team.
- Represent our brands with professionalism, energy, and integrity on every visit.

**What We’re Looking For**
- Proven ability to build relationships, identify opportunities, and follow through with solutions that make an impact.
- A strong understanding of the truck, transport, or heavy equipment industry (parts or service knowledge highly desirable).
- Commercial acumen with the ability to offer value-based solutions to businesses.
- A current driver’s licence and the ability to work independently in a mobile role.
- Skilled in Microsoft Office and customer management software, with strong time management and self-motivation.

**Why Join Us**
- Be a key part of a dynamic and growing team with a strong reputation in the market.
- Enjoy autonomy in your role while being fully supported by a collaborative team across sales, service, and parts.
- Help shape customer success with industry-leading brands.
- Competitive salary, company vehicle, and bonus structure aligned with performance.

Make a real impact in the heavy vehicle industry with a company that values your initiative, insight, and customer-first mindset.

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