Manager Business Systems Support

Posted: 13/05/2025

Closing Date: 27/05/2025

Job Type: Contract

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Lead, mentor, and manage the Business Support team, including the Core Banking Support team, Application and Integration Team, Application Testing team, and Change, Problem, and Incident Lead.
- Foster a collaborative and high-performance team culture by conducting regular performance reviews and providing professional development opportunities.
- Manage incident resolution and service requests, ensuring timely and effective responses.
- Ensure all system changes align with governance and change management frameworks and support the deployment of new solutions and enhancements.
- Collaborate with internal and external stakeholders to resolve technical issues and implement improvements.
- Develop and maintain a robust testing framework for all in-scope systems, supervising the preparation, execution, and finalization of test scripts and plans.
- Build and maintain effective relationships with key internal and external stakeholders, coordinating with developers, business units, and third-party vendors to facilitate system development and integration projects.
- Provide guidance or training to users, including enhanced levels of support following new or updated software releases.
- Communicate strategic and technical concepts clearly to stakeholders at all levels and represent the Business Support team in meetings and project discussions.
- Identify areas for process optimization and implement technology solutions to enhance efficiency, staying updated with industry trends and best practices to drive innovation.
- Foster a culture of innovation and continuous improvement within the team, ensuring compliance with security and privacy requirements for data and information.

**What you will bring**
- Strong leadership and team management skills, with the ability to mentor and guide the Business Support team.
- Excellent communication and interpersonal skills to build and maintain effective stakeholder relationships.
- Ability to manage multiple tasks and projects simultaneously, demonstrating strong project management skills.
- Analytical and problem-solving abilities to effectively manage and resolve issues.
- Commitment to the company's vision and values, including honesty, integrity, care, empathy, and transparency.
- Bachelor’s degree in IT or a related field.
- Strong experience in managing technical support teams, with demonstrated experience in this area.
- Experience with testing methodologies and quality assurance processes.
- Proven ability to ensure all requests for support are dealt with according to set standards and procedures.
- Proven ability to manage stakeholder relationships effectively.
- ITIL Foundation certification or higher (desirable).
- Experience with DA CBS Core Banking and digital stack, payment integrations, Dynamics CRM, MuleSoft, QRM, or Open Banking (desirable).
- Previous experience in the financial services industry (desirable).
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.