Villa and Premium Accommodation Assistant Manager

5 hours ago

Burswood, Australia Crown Resorts Full time

**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown is the ultimate destination for dining experiences, with a vast array of casual offerings to more premium settings. We have something to suit everyone’s tastes.

We’re seeking an enthusiastic and dedicated individual to join the Crown Perth's Hotels Executive Leadership Team as a **Villa and Premium Accommodation Assistant Manager**.

This role is responsible for managing the daily operations of Villas and Premium accommodation including overseeing the Premium Event Spaces. Additionally, this role will be a direct report for the Butler Services department ensuring the team maintain a high level of personalised customer service. A key focus will be maintaining the highest levels of customer service aligned to our luxury assets with particular attention paid to service standards, property presentation and financial management of allocated areas.

In this role, you’ll motivate and lead the teams to achieve the goals set by Hotel Management; As well as:

- Present a high level of visibility in the operation, supporting the Butler Team, and Banquet & Event teams as required
- Maintain abreast of industry developments and initiatives including competitor activity, current business issues, projects and processes
- Ensure the team constantly maintains a high level of personalised customer service by making a pleasant and friendly approach and ensure prompt, efficient and courteous service is delivered to our guests
- Partner with internal and external stakeholders to execute daily operational requirements

**About you**

You’ll bring the following:

- Demonstrated management experience in a luxury Hotel
- Strong customer service background and ability to lead teams to a high service culture
- Strong Stakeholder relationship skills
- Exceptional planning, communication and conflict negotiation skills
- Demonstrated ability to advise and influence all levels of management and employees

**Additional Information**:
This role requires
- Qualification in Hotel/Commerce or related business discipline preferred

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Job Location**:

  • Assistant Executive Housekeeper

    2 weeks ago

    Burswood, Australia Crown Resorts Full time

    **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more...

  • Premium Service Representative

    2 weeks ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Premium Service Representative

    1 week ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more...

  • Epicurean - Assistant Manager

    4 days ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Housekeeping Duty Manager

    4 days ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: **Better begins here** Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to...

  • Assistant Manager

    1 week ago

    Burswood, Australia Crown Perth Full time

    **Company Description** BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Section Waitstaff

    1 week ago

    Burswood, Australia Rockpool Bar & Grill Full time

    We are looking for **Section Waitstaff and Runners** to join our team at Rockpool Bar & Grill Perth. **About Us** Hunter St. Hospitality is Australia's preeminent dining group. Our portfolio of first-class, international renowed premium restaurants and bars encompasses Rockpool Bar & Grill, Spice Temple, and Sake Restaurant & Bar. We are dedicated to...

  • Bar & Lounge Manager - The Waiting Room

    2 weeks ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...

  • Strata Manager or Assistant

    1 week ago

    Burswood, Australia Richardson Strata Management Services Full time

    **Where originality and out-of-the-box thinking is nurtured, and personal development is just as important to us as professional development - if you’re a motivated team player and you’re ready to be welcomed with open arms into our business, please read on.** We’re one of Perth’s biggest family-owned and operated Strata Management Companies and...

  • Service Manager

    1 week ago

    Burswood, Australia Crown Resorts Full time

    **Company Description**: **Better begins here** Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to...