Assistant Executive Housekeeper

1 week ago

Burswood, Australia Crown Resorts Full time

**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown Towers Perth provides a unique and luxurious experience to their guests. With a five star Forbes rating, one of only three hotels in Australia to have this honour, Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.

The Assistant Housekeeper is responsible for assisting in the overall operation of the Housekeeping Department via planning, coordinating and supervising staff and services to ensure hotel operations run efficiently and effectively to meet Crown service standards.
Crown is the ultimate destination for dining experiences, with a vast array of casual offerings to more premium settings. We have something to suit everyone’s tastes.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Ensure the smooth and effective day to day operations of Housekeeping actively performing duties as required.
- Ensure regular monitoring of room status to ensure rooms ready by 2pm.
- Conduct regular staff and Supervisor briefings to ensure all employees receive information required to carry out daily duties and expectations.
- Plan, roster and manage daily labor requirements for the department.
- Support the Executive Housekeeper to coordinate and analyse productivity reports. Manage underperformance issues to ensure competence. Monitor training and development needs and coordinate as required.
- Undertake the setting and implementation of team member (annual) performance plans in support of business objectives.
- Foster positive relationships between Crown Hotels’, Housekeeping department and other internal departments (such as Laundry, Villas, ID’s, Health & Safety, Maintenance, Wardrobe etc.).

**About you**

You’ll bring the following:

- Extensive hotel operational experience, and relevant experience in a supervisory, management position in a similar role in a superior hotel.
- Tertiary Qualifications in Hospitality or business-related qualification preferred
- Strong organisational and time management skills with the ability to multi-task
- Experience in managing teams to meet key performance objectives, introducing and implementing procedures.
- Strong knowledge around Health & Safety requirements to provide a safe working environment and best practice
- Knowledge of OPERA Property Management Systems is preferred

**Additional Information**:
To be successful, you must clear all Crown's background checks and complete a Pre-Employment Medical.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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