Housekeeping Duty Manager

**Company Description**:
**Better begins here**

Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change
- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

The Housekeeping Duty Manager is responsible for running the overall operation of the Housekeeping department alongside the Executive Housekeeper across the dual hotels of Crown Metropol and Crown Promenade Perth. The Housekeeping Duty Manager assists with planning, coordinating and supervising all activities within the Housekeeping department to achieve maximum efficiency and to ensure guest comfort and needs are met, delivering a high quality of service for hotel guests.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Ensure the smooth and effective day to day operations of Housekeeping actively performing duties as required.
- Develop and execute on projects and tasks as directed by the Executive Housekeeper and Hotel Management.
- Ensure regular monitoring of room status to ensure rooms ready by 3pm.
- Conduct regular staff and Supervisor briefings to ensure all employees receive information required to carry out daily duties and expectations.
- Plan, roster and manage daily labour requirements for the department.
- Coordinate and analyse productivity reports. Manage underperformance issues to ensure competence. Monitor training and development needs and coordinate as required.
- Undertake the setting and implementation of team member (annual) performance plans in support of business objectives.
- Foster positive relationships between Crown Hotels’, Housekeeping department and other internal departments (such as Laundry, Villas, ID’s, Health & Safety, Maintenance, Wardrobe etc.).

**About you**

You’ll bring the following:

- Extensive hotel operational experience, and relevant experience in a supervisory, management position in a similar role in a superior hotel.
- Tertiary Qualifications in Hospitality or business-related qualification preferred
- Strong organisational and time management skills with the ability to multi-task
- Experience in managing teams to meet key performance objectives, introducing and implementing procedures.
- Strong knowledge around Health & Safety requirements to provide a safe working environment and best practice
- Knowledge of OPERA Property Management Systems is preferred

**Advert opening date 11th June closing date 9th July 2025**

**Annual salary $77,000 - $85,000 + Superannuation**

**Additional Information**:
On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.