Customer Service

1 week ago

Regents Park, Australia Hampers and Gifts Australia Full time

With a passion for providing exceptional food and beverage products, the Maggie Beer Holdings group represents four best-in-class premium food, beverage and gifting brands:

- Hampers and Gifts Australia
- Maggie Beer Products
- Paris Creek Farms Organic Dairy
- Saint David Dairy

Hampers and Gifts Australia is Australia's largest online gifting business with online retail websites The Hamper Emporium and Gifts Australia. This is an invitation for you to submit your resume as an expression of interest for our upcoming Christmas Casual roles we will have for our Corporate and Customer service teams starting in October and November. We are looking to welcome **Corporate Sales Assistants** and **Customer Service Assistants** to our teams, to assist with all things sales and service related.

We are looking for people who are curious, optimistic, nimble, ambitious, collaborative and with a passion for making a difference. Together, we believe we can make people’s lives better, and we invite you to share our passion to delight our customers and be a part of this exciting journey

**KEY DUTIES: CORPORATE SALES ASSISTANT**
- Building strong and trusting relationships with our current corporate clients
- Supporting corporate relationships including on-boarding new clients, assisting with client enquiries, orders and corporate accounts
- Promoting our company's products and services with corporate clients
- Training and supervisory duties

**KEY DUTIES: CUSTOMER SERVICE ASSISTANT**
- Ensure customer replies are within 2 business hours
- Liaise with delivery partners regarding delayed or lost deliveries.
- Uphold our call center's processes and procedures.
- Maintain professionalism and showcase strong critical thinking by assisting customer queries and complaints resolution.

**SKILLS & EXPERIENCE FOR BOTH** **ROLES**
- Polite and professional phone manner and written communication
- Previous experience working with corporate clients in a customer support type role
- Previous experience working in a customer service environment
- Experience training and supervising others
- Experience in retail or online sales would be highly regarded
- Knowledge of the e-commerce environment would be an advantage
- Ability to develop and maintain strong relationships with customers, clients, colleagues and suppliers
- Critical thinking with the ability to navigate through obstacles that may arise
- Ability to work under pressure and prioritize tasks during extremely busy periods such as Christmas
- Proficiency in MS Office and CRM software
- Exceptional time management and planning skills.

If this opportunity to work with Hampers and Gifts Australia sounds exciting to you and you meet the above criteria, or have relevant transferable skills, please click ‘Apply’ to submit your CV, we are keen to interview right away.

**Job Type**: Casual

**Salary**: $29.23 per hour

Schedule:

- Monday to Friday

COVID-19 considerations:
RAT tests are available on-site

Ability to commute/relocate:

- Regents Park, NSW 2143: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Client assistant: 1 year (preferred)

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