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Inbound Customer Service Team Lead

2 weeks ago

Regents Park, Australia Maggie Beer Holdings Full time

**1st September START**:

- **Working holiday Visa's Accepted**:

- **Close to the Station and Parking ONSITE**

**Are you a natural leader with a passion for customer experience? Do you thrive in fast-paced environments and love helping people find the perfect gift? If so, we want you on our team**

**About Us**

Hampers and Gifts Australia is one of Australia’s largest online gifting businesses, proudly home to two iconic brands—The Hamper Emporium and Gifts Australia. As part of the Maggie Beer Holdings Group, we also manage the e-commerce operations for Maggie Beer Products and Hampers.

We’re Australia’s leading premium corporate gift supplier, known for our exceptional products, outstanding customer service, and strong partner relationships. Explore our world of gifting:

- The Hamper Emporium
- Gifts Australia
- Maggie Beer

**The Role**

We’re looking for a dynamic and experienced **Customer Service Team Leader** to guide our customer support team and ensure every interaction reflects our commitment to excellence. You’ll be the go-to person for coaching, support, and driving performance—especially during peak gifting seasons.

**What You’ll Bring**
- Minimum 2 years’ experience in customer service, call centre, or retail sales
- Proven leadership or supervisory experience
- Strong communication skills and ability to build rapport over the phone
- Familiarity with customer support platforms, CRM software, and MS Office
- Basic proficiency in Microsoft Excel
- Confidence in providing tailored gifting solutions to customers
- Ability to stay calm under pressure and manage competing priorities
- Exceptional relationship-building skills and a customer-first mindset
- A collaborative spirit and a sense of fun

**What We Offer**
- Comprehensive training and ongoing coaching
- Supportive, performance-driven team environment
- Monday to Friday schedule - office based
- On-site parking and easy access to public transport
- A vibrant, energetic, and rewarding workplace

**Job Types**: Full-time, Fixed term, Seasonal

Application Question(s):

- How many years experience in a call centre

**Experience**:

- Inbound call centre: 1 year (preferred)
- Supervising: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person