Customer Service Supervisor

1 week ago


Regents Park, Australia Hampers and Gifts Australia Full time

Hampers and Gifts Australia is an online gifting business with two highly successful brands:
As Australia's largest premium corporate gift supplier, we pride ourselves on the quality of our products, the service we provide to our customers and our strong partner relationships.

Our awesome team is professional, creative, passionate, collaborative, fun and we provide an inclusive, supportive workplace environment.

We are in a stage of exciting growth and are currently seeking a dynamic and driven Customer Service Supervisor to help lead our Customer Service area.

RESPONSIBILITIES INCLUDE:

- Ensure customer replies are within 2 business hours.
- Provide superior customer service to all enquiries and provide proactive outcomes and solutions.
- Liaise with delivery partners regarding delayed or lost deliveries.
- Maintain a process for customer delivery, returns and redirects.
- Uphold our call centre's processes and procedures.
- Assist the Customer Service Manager with managing a casual Customer Service team for the Christmas peak, up to 14 new team members, continually monitoring productivity.
- Drive a culture of community respect and inclusiveness of both our customers and colleagues.

ABILITIES & EXPERIENCE:

- Experience working within retail, eCommerce or online retail will be highly regarded.
- Excellent customer service and communication skills.
- Experience working within Zendesk preferred.
- Ability to work under pressure and prioritise tasks during extremely busy periods.

If you are someone who
- is looking for an exciting next step in their career,
- loves supporting customers and developing relationships,
- is driven and shows initiative,
- works well within a team,
- is looking to grow your experience and

We are looking forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: $58,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Regents Park, NSW 2143: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)


  • Site Supervisor

    2 weeks ago


    Regents Park, Australia Eptec Full time

    **About Us**: The Eptec Group is Australasia’s leading corrosion mitigation and protection company specialising in all aspects of corrosion prevention. Our Total Asset Protection solutions and services include: Corrosion management; Blasting, painting and remediation of concrete and steel structures; Lining and waterproofing; Carbon Fibre Reinforced...

  • Customer Service

    4 days ago


    Regents Park, Queensland, Australia Maggie Beer Holdings Full time $60,000 - $80,000 per year

    $33.19 per HourNext to Regents Park Station and Onsite Parking8am - 5pm Monday to Friday until January 2026Ready to bring a little joy to someone's day? So are we At Hamper & Gifts Australia we're all about good taste—in food, gifts, and people. We're a proudly Australian, publicly listed company that owns two delightfully deliciousbusinesses:Maggie Beer...


  • Regents Park, New South Wales, Australia Talent Connect Australia Full time $43,000 - $73,000 per year

    Role: Customer Service Consultant Pay: $33.38 per hour + super Start date: ASAP Start until February/March 2026 Working hours: 37.5 hours per week | Monday to Friday | Full time in the office | Optional weekend shifts available to boost your earnings Location: Auburn, close to Regents Park train station Whether your background is in hospitality, retail,...


  • Regents Park, Australia Maggie Beer Holdings Full time

    **Close to Public Transport & Parking Onsite**: - **Monday to Friday**: - **Employee Discount on all products** Our purpose is to create premium, innovative, and memorable food, beverage, and gifting products of the highest quality, while staying true to our values of being passionate, nimble, ambitious, inclusive, and community focused. We are looking...


  • Regents Park, Australia Kennedy Reid Full time

    Regents Park location - 4 days WFH! - 12 month contract with view to go permanent! - Global brand and household name! **The Company** Our client is a global brand and a household name! They are a well-established organization and are coming into their busiest period. They are actively seeking Order Processors to assist in an administration and customer...


  • Regents Park, Australia Hampers and Gifts Australia Full time

    With a passion for providing exceptional food and beverage products, the Maggie Beer Holdings group represents four best-in-class premium food, beverage and gifting brands: - Hampers and Gifts Australia - Maggie Beer Products - Paris Creek Farms Organic Dairy - Saint David Dairy We are looking for curious, optimistic, nimble, ambitious, collaborative...


  • Regents Park, Australia Kennedy Reid Full time

    WFH flexibility after 6 months! - Leading company of residential and commercial heating and cooling solutions! - Manage a small team of 6-8 staff! **The Company** Our client is a global brand and a household name! They are a well-established organization and are coming into their busiest period. They are actively seeking an experienced Customer Service...


  • Regents Park, Australia JLG Industries Full time

    JLG are seeking customer service sales specialists with experience from the automotive industry. This role is Monday to Friday in the office, working 8am till 4pm. **Tasks include but not limited too**: - Supporting sales & business development managers - Providing support to customers - Identifying spare parts sales **To be successful**: - Must have...

  • Field Supervisor

    1 week ago


    Regency Park, Australia Service Stream Full time

    Primary Location Regency Park, SA Job Description Summary Exciting Opportunity to join our team as Field Supervisor! About the Role Key Responsibilities - Lead, direct, supervise and coordinate the activities of field staff and sub-contractors - Ensure all field work is of a high quality consistent with relevant OH & S policies and procedures - Coordinate...

  • Customer Service

    6 days ago


    Regents Park NSW, Australia Maggie Beer Holdings Full time $45,000 - $60,000 per year

    Close to Public Transport & Parking OnsiteMonday to FridayEmployee Discount on all productsMaggie Beer Holdings ) is a publicly listed Australian organisation which owns three businesses: Maggie Beer Products, Hampers and Gifts Australia and Paris Creek Farms. Approximately 40% of the business is retail and 60% is e-commerce , , ).Our purpose is to create...