Customer Service Supervisor

2 weeks ago

Regents Park, Australia Hampers and Gifts Australia Full time

Hampers and Gifts Australia is an online gifting business with two highly successful brands:
As Australia's largest premium corporate gift supplier, we pride ourselves on the quality of our products, the service we provide to our customers and our strong partner relationships.

Our awesome team is professional, creative, passionate, collaborative, fun and we provide an inclusive, supportive workplace environment.

We are in a stage of exciting growth and are currently seeking a dynamic and driven Customer Service Supervisor to help lead our Customer Service area.

RESPONSIBILITIES INCLUDE:

- Ensure customer replies are within 2 business hours.
- Provide superior customer service to all enquiries and provide proactive outcomes and solutions.
- Liaise with delivery partners regarding delayed or lost deliveries.
- Maintain a process for customer delivery, returns and redirects.
- Uphold our call centre's processes and procedures.
- Assist the Customer Service Manager with managing a casual Customer Service team for the Christmas peak, up to 14 new team members, continually monitoring productivity.
- Drive a culture of community respect and inclusiveness of both our customers and colleagues.

ABILITIES & EXPERIENCE:

- Experience working within retail, eCommerce or online retail will be highly regarded.
- Excellent customer service and communication skills.
- Experience working within Zendesk preferred.
- Ability to work under pressure and prioritise tasks during extremely busy periods.

If you are someone who
- is looking for an exciting next step in their career,
- loves supporting customers and developing relationships,
- is driven and shows initiative,
- works well within a team,
- is looking to grow your experience and

We are looking forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: $58,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Regents Park, NSW 2143: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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