Technical Specialist

4 days ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Technical Specialist supporting the Eligibility team, you will provide up-to-date technical guidance on liability and eligibility assessments and determinations. This role operates in a customer-focused environment, with an emphasis on the proactive management of claims.

You’ll draw on your broad experience across various facets of workers compensation to coach team members and deliver creative, strategic advice in line with Victorian workers compensation legislation and WorkSafe Victoria guidelines.

This is a full time, permanent role based in our Melbourne office with the flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Provide targeted technical advice and support in relation to eligibility claims management, assessment and determination
- Identify continuous improvement opportunities and work with the team on solutions to maximise the effectiveness of case management
- Ensure claims teams achieve performance and KPA targets as set out as part of the BU performance framework
- In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures

ABOUT YOU
- Technical experience within the Victorian workers compensation scheme is essential.
- Prior experience as a technical specialist or in a similar workers compensation claims role is highly regarded.
- Strong relationship management skills, with the ability to navigate competing stakeholder priorities.
- Excellent time management, negotiation, and influencing abilities.
- Well-developed problem-solving and strategic thinking skills.
- Experience in coaching, mentoring, and supporting others.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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