Technical Specialist

**Technical Specialist**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

**National Self Insurance** is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

NSI currently have a national offering for our employer partners, and have offices in Brisbane, Parramatta, Melbourne, Adelaide and Perth.

We now have an opportunity available for a **Technical Specialist** and as part of our diverse team based in** Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

You will use your previous experience as a Case Manager/Senior Case Manager or Technical Specialist to coach team members and provide creative and strategic advice in accordance with workers compensation guidelines. This exciting role requires a motivated self-starter to provide technical support and advice to Case Managers.

This will be a **full time, permanent** position based in the **Melbourne** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Participating in meetings with claims teams to provide progress updates and recommendations
- Developing effective working relationships with the claims teams to identify areas for operational improvement across multiple client portfolios
- Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings
- Assist with building quality initiatives into EML business processes

**ABOUT YOU**
- Experience in Influencing, coaching and relationship development skills
- Understanding of relevant VIC workers compensation legislation
- Effective oral and written communication skills
- Excellent presentation skills
- Best practice dispute resolution, negotiation and mediation
- Capability to develop and support continuous improvement initiatives

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.