Customer Care Consultant

5 days ago

Brisbane, Australia McMillan Shakespeare Full time

RemServ is part of the McMillan Shakespeare Group (MMSG), a fast-growing ASX listed organisation with multiple brands including Maxxia, Presidian and Interleasing. We're experts in salary packaging and novated lease administration, Fringe Benefits Tax management, motor vehicle finance, insurance and fleet management. MMSG is also very proud to have recently launched our NDIS plan management company 'Plan Partners'.

Employing over 1,300 staff nationwide, we provide our people with extensive support and training, foster a culture of ongoing career development and pride ourselves on the opportunities for internal, cross-brand career progression.

The Opportunity:
We're offering permanent full-time roles to customer-focused, values-driven individuals to join our fun and dynamic team. Never heard of salary packaging or novated leasing? No worries We'll provide you all the necessary training and tools to answer inbound calls and process account requests, while you use your customer service excellence to provide the exceptional level of service RemServ customers have come to expect.

Who are you?
- You're flexible and resilient, eager to learn new skills and regularly shift between phone, live chat and administration activities
- You're a friendly, empathetic and self-aware team player who commits to being in the right place at the right time to support your team and ensure timely service for our customers
- You're adherent to the process, but also raise opportunities for resource, system and process improvement
- You take ownership of your development, are open to feedback and seek out opportunities to continuously improve
- You have experience working in a team environment and autonomously

Your skills and experience
- Recent experience in contact centre, retail, hospitality or a similar customer-facing role
- Great literacy, numeracy and computer skills
- Exceptional verbal and written communication skills
- Demonstrated attention to detail and compliance with legislative, regulatory and employer policy requirements

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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