Case Manager/ Client Services Manager- Aged Care

4 days ago

Clayton, Australia Carer's Network Australia Full time

_**Building dreams for your future self**_

**Who are we?**

At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

**About the Role**

As a Client Service Manager for our Home Care Package program, your main focus will be providing outstanding person
- centered care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

**Your main responsibilities will include the following**:

- Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
- You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
- Ensuring that all our clients care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
- Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
- Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

**About you**
- Minimum of 2 years’ experience in a similar role with health-related qualifications.
- Must have great knowledge and understanding in Aged Care, Disability or Home and Community Care
- Highly motivated with strong interpersonal, problem solving and great communication skills.
- Must be able to build genuine and meaningful relationships with clients and have a genuine desire to deliver outstanding customer service in all interactions.
- Current Drivers license

**Why join us?**
- Exciting opportunity to join a small, high growth business.
- A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
- A positive and supportive work environment, where your hard work never goes under appreciated.
- Company Car provided with all-inclusive costs.
- **Please note; as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS worker screening check.**_

**Salary**: $70,000.00 per year

**Benefits**:

- Company car

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Ballarat, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Service Manager: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: On the road

  • Client Services Manager

    1 week ago

    Clayton, Australia Carer's Network Australia Full time

    _**Building dreams for your future self**_ **Who are we?** At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are...

  • Disability/aged Care Support Worker

    1 week ago

    Clayton, Australia Deivian Care Services Full time

    **About Us** Deivian Care Services is a service provider with a vision of making a difference in our participants lives by focusing on meeting their needs and care goals, as well as helping them feel supported and maximising their independence. We are dedicated to social justice values and strive to treat everyone with dignity and respect, regardless of...

  • Disability/aged Care Support Worker

    4 days ago

    Clayton, Australia Deivian Care Services Full time

    **About Us** Deivian Care Services is a service provider with a vision of making a difference in our participants lives by focusing on meeting their needs and care goals, as well as helping them feel supported and maximising their independence. We are dedicated to social justice values and strive to treat everyone with dignity and respect, regardless of...

  • Client Services Manager

    4 days ago

    Clayton, Australia Carers Network Australia Full time

    **CLIENT SERVICES MANAGER - NDIS** **FULL TIME** **CLAYTON LOCATION** We are inviting you to be part of something bigger. We want to invest in you and provide you with a career path that excites, challenges and motivates you to do what you do best - client care. Carers Network cares for people who need a little and often a lot of support to live their...

  • Client Engagement Manager

    1 week ago

    Clayton, Australia Care Choice Full time

    Perm Full-Time opportunity (hybrid role) - Opportunity to join a progressive company and high performing team - Dynamic, fast-paced role within the community services sector **About CareChoice** CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and...

  • Client Service Manager

    1 week ago

    Clayton, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Service Coordinator

    1 week ago

    Clayton, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018. Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence. As a deeply grounded NDIS and Aged Care provider, we require...

  • Care Manager

    1 week ago

    Clayton, Australia Bupa Full time

    **About the Home** Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **Benefits of Bupa** - Supportive, collaborative, and caring...

  • Care Manager

    1 week ago

    Clayton, Australia The myHomecare Group Full time

    At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and...

  • Care Manager

    1 week ago

    Clayton, Australia The myHomecare Group Full time

    **We have an exciting opportunity for an experienced Care Manager to join our team in Clayton, VIC, offering telephone-based care for our clients.** myHomecare Group is the leading Home Care Package Provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry. This position...