Client Services Manager

**CLIENT SERVICES MANAGER - NDIS**

**FULL TIME**

**CLAYTON LOCATION**

We are inviting you to be part of something bigger. We want to invest in you and provide you with a career path that excites, challenges and motivates you to do what you do best - client care.

Carers Network cares for people who need a little and often a lot of support to live their best life. We like to think that focusing on our people - both staff and clients - and keeping their needs and best interests at the core of what we do, sets us apart from the rest.

As an Australian owned and operated company, our mission is to deliver excellence in personalised care solutions and services, so that all Australian families can live in the comfort of their own homes as independently as possible, for as long as possible.

A typical day would see you interacting with a diverse range of clients each with their own story to tell. For some of them, you may be the only person they see that day, and you might just find yourself on the end of a bit of a chin wag and a cup of tea Some clients are more challenging with complex care needs, forcing you to draw on all your knowledge, expertise and of course, your compassion. The common thread evident in each and every day is your provision of nursing care delivered with empathy, professionalism, kindness and dignity.

We strive to set the industry benchmark as the most sought-after individualised care service provider, and therefore we need endorsed enrolled nurses who share our values of commitment, integrity, accountability, and compassion. Embracing these values means you will feel at home at Colbrow. Be part of a dynamic team that endeavours to make a real difference to every client they engage with, helping them to live their best lives.

**About the role**

As Client Services Manager you will design Care Plans to enable your client to enjoy life within their own surroundings for as long as possible. You play a key role in enhancing the person's independence, providing them with opportunity to make their own choices, to maintain high self-esteem and to take their place and make meaningful contributions to their community.

You are passionate and committed to supporting the aged and frail to maintain their well-being, dignity and independence, while adopting a practical and commercial approach to Care Planning and management.

You are responsible for the management of service delivery within budget, and the coordination of external agencies and providers and the Regis team of Home Support Workers to ensure high levels of individualised care and service. Your efforts will not only drive client satisfaction but will enhance the Regis reputation for excellence and support business growth.

**Key Responsibilities**
- Develop person centred care plans;
- Coordinate all aspects of care delivery;
- Build positive relationships;
- Support and enhance team performance;
- Manage risk & maintain documentation requirements;
- Promote and encourage continuous improvement

**Essential for the role**
- Experience in Case Management

Working with some of the most vulnerable members of society within their homes, you **must have or be willing to obtain** the following:

- Current Working with Children's Check **AND **NDIS Worker Screening Check
- Valid working rights in Australia
- Mandatory competencies (As required by Carers Network)
- Current Driver’s License
- Covid-19 Vaccinations - All 3 Vaccinations

Ideally, we want to attract those who share our values and are willing to better themselves through additional training and professional development. You may not have extensive experience but with a growth mindset and some commitment, we will help you establish and grow your career in your community.

If you are still not convinced to join the team and work with clients from all over Melbourne, how does immediate commencement, competitive pay rates and a healthy work-life balance sound?
- **Only successful applicants may be contacted.**_

**Salary**: $70,000.00 - $95,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)