Contact Service Officer

1 day ago

Fortitude Valley, Australia WorkPac Group Full time

**Hey, is this you?**
- Exceptional customer service skills
- Potential to thrive in a high-volume call centre
- Positive attitude and friendly nature
- Willingness to learn in a fast-paced environment
- Savvy administration skills

We get it, you may not have worked in a call centre before, and you may not know what to expect. That’s okay We will support you every step of the way. As the first point of contact for The WorkPac Group, we need your ability to deliver quality solutions and a great customer experience.

**What will your day look like?**
- Handling high volume inbound calls
- Strong focus on investigating and resolving queries
- Directing incoming requests to the relevant teams
- High-volume admin duties (database management & payroll enquiries)
- Completing your Certificate III in Business during allocated business hours

In simple terms, as a Contact Centre Officer, no two days will be the same Yes, it’s a fast-paced environment, but guess what? We really like to have fun and celebrate success. This comes in many shapes and forms including birthday and anniversary celebrations, giving back to our communities, gala events and work socials.

**What’s in this for you?**

Our Employees are our most valuable asset and WorkPac understands we are all different. This is why we offer so many different benefits to our Employees to suit their individuality and lifestyle choices. Benefits include:

- Birthday Leave
- Reward for Service Leave
- Employee Assistance Program
- Employee Rewards Program - 1000’s of perks, discounts and deals nationally
- Wellness initiatives - meditation, yoga & pilates, menu plans
- Discounted Private Health Insurance
- Employee Referral Program
- Professional Development including Traineeships and Diplomas

**Your WorkPac**

Over the last 25 years, WorkPac has delivered first class recruitment services to the mining, construction, engineering, manufacturing, oil, gas and health care industries across Australia. We provide temporary and permanent staffing to companies requiring multi-disciplined and experienced blue collar, white collar, executive professional and health care professionals. Our experienced leadership team offers guidance and support to each and every employee throughout your journey with WorkPac.

**We want you**

If you believe this is the perfect role for you, and you’re looking for a supportive company culture and a great opportunity for your career, click APPLY now or give Kirsty a call on 07) 5390 1385

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