Health Hub Customer Service Officer

2 days ago

Fortitude Valley, Queensland, Australia Teachers Health Fund Full time

Health Hub Customer Service Officer

Are you passionate about delivering outstanding customer service in a fast-paced, people-focused environment? As a Health Hub Customer Service Officer at Teachers Health, you'll be the first point of contact for our members, providing exceptional support face-to-face, over the phone, and via SMS. You'll help our members access health services, process payments, manage appointments, and ensure their experience with us is seamless and welcoming.

This is a 12 month fixed term contract (maternity leave cover)

Shifts vary between 7:30AM - 6:00PM

What we have to offer?

We at Teachers Health have a lot to offer,

  • Attractive leave benefits
  • Subsidised private health insurance
  • Discounts on our products and services
  • Generous employee wellbeing program
  • Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.

What will you do? / How will you help?

In this role, you will:

  • Provide timely reception services, including face-to-face, phone, SMS, and online appointments
  • Process payments and issue invoices and receipts
  • Manage member/patient enquiries in plain language
  • Support members/patients with dental, allied, and optical health procedures, including emergency triage where required
  • Maintain accurate appointment books, medical records, and administrative data
  • Greet and check in clients on arrival, advising of any delays
  • Collaborate with internal teams, including the Contact Centre, Membership, Claims and Benefits, and Health Hub teams

What do you need? /What are we looking for?

To be successful in this role, you will need:

  • At least 3 years of customer service experience, ideally in a multiskilled team environment
  • Strong oral and written communication skills
  • Computer proficiency with MS Word, Excel, PowerPoint, and Outlook
  • Ability to manage multiple roles and priorities in a client service environment
  • Understanding of medical, allied health, or dental practices is a plus
  • Experience using dental software is desirable

How do I apply?

Click APPLY NOW to submit your updated CV, along with an optional cover letter or a 60-second introduction video sharing why you'd be a great fit for the role.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with

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