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State Operations Manager
2 weeks ago
**Introduction**:
About ASSETLINK
Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.
**Description**:
As State Operations Manager, you will work with one of Assetlink’s significant clients in the ACT. The role is based at the Canberra Centre, located in the northern section of the Canberra city - this is the largest and most prestigious shopping centre in the ACT.
The initial focus of the role is to own the key relationships with the Client at the Canberra Centre and to lead the on-site teams to deliver exceptional integrated services. You will deliver a high level of customer experience, service excellence and ensure financial, commercial, safety and people leadership objectives are met.
The longer-term objective will be to grow the ACT portfolio by building brand awareness, reputation and identifying new business partnerships.
Operational leadership at Canberra Centre
Be the primary leader and owner of the Assetlink ACT operations
Accountability for the delivery of exceptional integrated services at the Canberra Centre (cleaning, security, customer service and maintenance)
Willingness to work flexible hours, including 1 day on the weekend - essential
Provide strong leadership, coaching, mentoring, training and inspiration to your teams
Participate in regular meetings with the Client and stakeholders to report on performance related KPI's and operational matters
Oversee all financials/budget and control the P&L
Establish and build process and systems improvements in all facets of business operations
Business Development in ACT
In conjunction with the Operations Leadership team, develop and implement a State-specific plan which aims to build the Assetlink portfolio and improve revenues and margins
Drive strategic development and growth of the business and identification of potential new business in ACT
Build brand awareness of the Assetlink value proposition
Manage and proactively participate in all aspects of business development
Secure new client contracts to achieve sales and profit targets to significantly expand the Assetlink business
**Skills and Experiences**:
**You will have**:
Demonstrated ability to think broadly, create a shared vision and embrace change as an opportunity.
Demonstrated integrity, personal responsibility, initiative and the ability to energise, persuade and influence others; fosters creativity, innovation and teamwork
Ability to adeptly manage client relationships & maintain the highest professional standards
Proven experience in financial management, people management, and commercial success.
Facilities management experience and a background within a retail environment
Ability to multi-task, be flexible and work under pressure to meet deadlines
Can-do attitude with high energy and resilience
Proactive approach and the ability to take ownership
Advanced communications skills with all levels of the business
Professional verbal and written communication as well as presentation skills
Ability to work flexible hours to support your team and the client (including 1 day on the weekend)
**What we offer you**:
Sign on bonus of $10,000
Relocation assistance
Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
Career development
A family-oriented culture
If you are a leader who can inspire their team, build effective client relationships and have a track record of developing new business - we would love to hear from you. Please click ‘Apply’ and let us have your CV and cover letter. Please call Charlotte Williams for a confidential discussion on 0481 008 704.
In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.
**Assetlink’s Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.
