Comcar National Operations Centre Manager

Business Enabling Services Group / Ministerial & Parliamentary Services Division / COMCAR and Programs Branch
- APS 6 ($94,434 - $115,254) | Ongoing & Non-ongoing | Full-time
- Canberra, ACT

**ABOUT THE BRANCH & SECTION**

The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground transport services to high profile clients, such as the Governor-General and Prime Minister (both current and former), parliamentarians, member of the Federal Judiciary and other high office holders. Additionally, the Branch provides secretariat support to the Australian Political Exchange Council.

COMCAR provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government, and other foreign dignitaries. COMCAR frequently delivers services during major international events such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM), and other Ministerial forums hosted in Australia. COMCAR has a national presence, with drivers located in each state and territory.

The COMCAR National Operations Centre (CNOC) is the engine room of COMCAR, responsible for managing client bookings, allocations, and trip dispatches to our state and territory driver workforce within a 24/7 operational environment.

**ABOUT THE** OPPORTUNITY**

COMCAR has a vacancy in its National Operations Centre (CNOC) for a self-motivated, highly adaptive and enthusiastic leader who is committed to delivering quality client services in an operational environment.

Through a collaborative approach, the APS6 CNOC Operations Manager leads and supports the National Operations team in the planning and delivery of quality car-with-driver services, in partnership with our state and territory-based staff, within a 24/7 operational environment.

The CNOC Operations Manager is required to:

- Reporting to the Assistant Director, oversee the delivery of national call-centre operations by supporting and guiding staff to deliver quality client services.
- Provide guidance, support, and advice to CNOC Team Leaders and maintain strong working relationships with COMCAR State Offices.
- Lead by example; demonstrate integrity through an honest, transparent, and accountable approach to staff management.
- Conduct regular reporting and provide advice on CNOC operations and service delivery levels to the National Management team.
- Review, update, and implement operational guidelines, processes, and procedures in consultation with other COMCAR areas.
- Participate in a rotational on-call roster providing out of hours support to the operational team.

**DETAILED VACANCY INFORMATION**

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

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