Customer Service

7 days ago

Melbourne, Australia Westpac Group Full time

Multiple full time, permanent roles available in Melbourne CBD, 5th December
- Entry level opportunity, open to a variety of customer service backgrounds
- Full time paid training + Careers opportunities with Australia’s oldest bank

**Who we are**
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Helping Australians succeed is our purpose - it’s what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.

**The Team**
Customer Care are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

**How will I help?**
To ensure our customers are able to connect with us over the phone, our Consumer Connect operating hours are Monday to Friday 7:30am - 8pm. Working in an inbound call centre, your job is to respond to inbound calls and provide outstanding service to our banking customers over the phone, each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

**What’s in it for me?**
Under Westpac Group’s Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.

**What do I need?**

We're keen to connect with customer service super stars, who are looking to start a career with a reputable bank. More specifically, we are looking for;
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI environment
- A genuine interest in Banking and Financial Services
- Able to work on a 40-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:30am - 8pm
- Happy to commute and work onsite at our Melbourne CBD office
- Able to complete full time training, starting on the 5th December. Ongoing training opportunities to upskill as you progress
- Able to commit to the Customer Care team for 18 months, before progressing into other areas of the Westpac Group

**How do I Apply?

  • Customer Service

    1 week ago

    Melbourne, Victoria, Australia Martin and Pleasance Full time $60,000 - $80,000 per year

    About the role We are seeking an experienced Customer Service professional (specialising in Outbound Sales) to join our dynamic team at Martin and Pleasance (M&P) in our Port Melbourne office. This full-time, on-site role will be responsible for providing exceptional customer service to our valued clients while generating sales and taking orders. You will...

  • Customer Service

    1 week ago

    Melbourne, Victoria, Australia Gallagher Full time $60,000 - $80,000 per year

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Service

    5 days ago

    Melbourne, Australia Robert Half Full time

    Be a part of one of Australia's respected Financial and Insurance groups on a 12-month temporary basis. This global organisation, offer financial solutions and convenience that customers require for their product and services. They strive to be the company of choice for their customers from Insurance and Financing. **The Role**: Reporting to the Customer...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Vertex Fabrics Full time $104,000 - $130,878 per year

    Vertex is a proudly Australian-owned wholesale supplier of premium window furnishing fabrics and components. Backed by one of the world largest manufacturers, we're riding an industry boom and expanding our distribution network across Australia and New Zealand. With outstanding staff retention and a team-first culture, we offer a career pathway you can grow...

  • Customer Service

    3 weeks ago

    Melbourne, Australia GNS Ceramics Full time

    23 Tasman Court, Keysborough VIC, Australia Full Time About the Role Are you ready to be the welcoming face of our dynamic company? We're seeking a detail-oriented and customer-focused individual to join us as a Receptionist/Customer Service Clerk. If you thrive in a fast-paced environment, enjoy interacting with people, and excel at multitasking, this...

  • Customer Service

    4 weeks ago

    Melbourne, Australia GPC Asia Pacific Full time

    A fantastic opportunity to join our Sunshine West branch and bring your sales experience to the table. Enjoy work life balance, career progression and more! - Get rewarded for your contribution! - Located at Sunshine West branch with available on-site parking. - Opportunity to progress within the business. Motion is a business operating across the Asia...

  • Service Desk Analyst

    1 day ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...