Customer Service Officer

5 days ago


Perth, Australia SMS Professional Full time

Well Established Business
- Career Progression Opportunities
- Flexible Start Times

SMS Professional has joined forces with a leader in their field who seeks an experienced and motivated Customer Service Officer to join their team located in the Industrial hub, north side of Perth.

Experience in packaging or manufacturing is highly desirable.
Duties include:

- Develop and maintain a customer communication process that enables customers to be advised of any late orders prior to delivery
- Maintain relationships with internal stakeholders i.e. Estimators Team, Sales Team, Warehouse Team, Purchasing Team
- Maintain customer records (including opening of new Customer Account Applications)
- Initiate and maintain regular contact with customers to build and strengthen relationships to secure businesses
- Manage order process and clear roadblocks and escalate issues to facilitate team performance
- Develop and grow a strong and resilient team environment



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