Strata Manager

**Introduction**:
Established in 1977, Bright & Duggan Property Group is an industry-leading group that provides premium strata, facilities, buildings, and community management across eastern Australia. With a strong reputation for professionalism and reliability, Bright & Duggan is built on United, Visionary, Trusted, and Accountable principles. These values are the foundation of our collective and how we approach our work and interactions with clients and colleagues. We expect all employees to promote and uphold our values consistently.
As a Bright & Duggan team member, our employees are also ambassadors to all the brands and subsidiaries of the Group. As of 2024, our brands include Bright & Duggan Strata, Cambridge Management Services, Structure Building Management, Place Portfolio Solutions and Capitol Strata. To encourage growth and extend our service offerings and reach, we expect our employees to actively promote all brands associated with Bright & Duggan Property Group.
**Description**:
Strata Assistants play a pivotal role within the business, assisting a Strata Manager manage resources across a portfolio of strata buildings, both residential and commercial, with the primary purpose of ensuring owners' corporations are complying with relevant legislation. The role is administratively intensive, and you will interact with customers on the phone and occasionally face to face. This is a training role, preferably working towards becoming a Strata Manager.
**About the Role**:

- Assist with overall management of a portfolio, including and not limited to including obtaining quotes, sending correspondence, general accounting, budgeting, attending and chairing meetings, contract management and communicating with all stakeholders.
- Preparation of body corporate and sub-committee meeting notices, minutes and other documentation. Liaising with various groups such as Strata Committee members, owners, real estate agents, solicitors, contractors and any other relevant body to assist with queries, requests and conflict resolution, to ensure relations are professionally maintained for every owners corporation.
- Provide advice (where appropriate or directed by the Strata Manager) and service to clients based on accurate analysis of a wide range of real and perceived concerns about property and other issues.
- Availability and eagerness to attend meetings with your allocated Strata Managers regularly.
- Build and maintain business relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.
- This is a predominantly office-based position and admin intensive role looking after everything from agendas, minutes, keys and general correspondence. For the most part you will work standard business hours Monday to Friday, however you will need to attend some night meetings with the Strata Managers you support from time to time, mainly to acquire knowledge.

**About You**:

- High energy with the ability to juggle competing priorities
- High school diploma or equivalent
- Minimum of 2 years of experience in strata management or a related field
- Strong organizational and time management skills
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other relevant software

Why join us?
- Hybrid/Flexible Working options
- Excellent working environment - we are known for our flexible and inclusive working environment.
- On going education and learning both internally and externally
- Employee Assistance Programs - we look after YOU.
- Salary Sacrifice Novated lease options.
- First Aid & Mental Health First Aid Officers on site to support YOU
- Wellness Leave
- Lucrative employee referral program
- Recognition and reward events
- Annual Flu shots
- Birthday Leave

**Skills and Experiences**:
The final stage of our process will involve a psychometric assessment, criminal background check, and reference checks.
Applicants must be legally entitled to work in Australia.