Information Referral Officer

Location: Parramatta, NSW, AU, 2150
- Req ID: 72635

**Information and Referral Officer**
- Ongoing - Full Time - 35 hours per week and Talent Pool
- Clerk Grade 3/4 ($82,193 - 90,00) plus super and annual leave loading
- Multiple locations across Sydney Metro

**About us**

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 27 offices.

**About our team**

The Information Referral Officer supports multiple specialist teams.

Watch the videos below to discover the real impact you can have as part of these Family Law specialist teams.

In the pre-screening questions, you will be asked to nominate your preferred role(s) and office location(s):

- Family Law Service for Aboriginal Communities
- Early Intervention Unit Domestic Violence Unit**About the role**

Undertake referrals of clients to both legal practitioners and non-legal services including liaison with the Legal Aid NSW Grants Division and the legal practitioners, co-ordination and involvement in the provision of a range of family law services including community legal education and the provision of high level administrative support in relation to Legal Aid NSW data input and proper use of Legal Aid NSW systems, preparation of documents, legal research and the provision of high level assistance to support the work of solicitors in the Family Law Division.

**About you**

You will have previously worked in a similar role where you have gained experience in providing services to clients over the telephone and face to face. You understand how to quickly build rapport with stakeholders and as a result know how to prioritise your busy workload. You have a sense of urgency enabling you to manage and prioritise the psycho/ social aspects of your clients’ needs. You are a self-motivated individual who has excellent written and verbal communication skills, with meticulous attention to detail. You are a creative thinker and possess the ability to identify opportunities to develop office processes pitched to improve efficiency and help drive optimal customer service.

**WHY YOU SHOULD JOIN LEGAL AID NSW**

**We are committed to diversity and inclusion**

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

**Other benefits of working with us**
- **Work life balance - additional one week of leave per year**:

- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in flexible work.
- Flexible work arrangements, many of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

**The essential requirements for this role**

You must:

- Be willing to do a Criminal Record Check and a Working with Children Check
- Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

The Family Law Division have a number of roles where it is a statutory obligation for staff to hold a valid Working With Children Check. You will be required to provide your Working With Children Check details prior to commencement in any role requiring the check.

**How to apply**
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the following two questions:

- **Why do you want to work at Legal Aid NSW?**
- **Outline the skills you have that relate to the role of Information Referral Officer.**

**Do you need help to apply?**

**Talent Pool**

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies in remote locations over the next 18 months.
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- Working at Legal Aid NSW