Aps 6 - Customer Relationship Manager
1 week ago
$85,607 - $97,790 (plus Super)
- Garden Island - NSW
**The Role**
Customer Relationship staff are enthusiastic in establishing and maintaining productive working relationships between Chief Information Officer Group (CIOG), Defence Enabler partners and Defence personnel, with the aim to provide CIOG with active representation of customer issues and requirements.
Customer Relationship representatives are some of the most influential people within CIOG, as Defence personnel trust you to provide insight into the “real world” experience of ICT issues and successes that occur on each Defence site. It is through building lasting relationships that CIOG can fully understand the reality of Defence ICT systems. This also provides customers the confidence that there is a representative there to advocate for them when it comes to Defence ICT.
Customer Relationship staff also develop and execute Customer Engagement Plans to support targeted liaison and engagement with Defence personnel to enhance their access to CIOG capabilities. If you have a passion for delivering excellence in customer service then we want to hear from you
This position is located at Garden Island Defence Precinct, Potts Point Sydney NSW and is a Face to Face Customer Service Position.
**About our Team**
The Directorate of Regional ICT Services (DRICTS) acts as the Chief Information Officer Group (CIOG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally.
The Directorate is specifically responsible for Desk side Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.
Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and England.
Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in CIOG"
Our Mission is to advocate on behalf of our customers the efficient and effective delivery of Enabler Services with specific emphasis on CIOG provided services across all regions both nationally and internationally with the intent on improving the customer experience.
- Leadership skills and experience with the ability to lead a team both locally and dispersed and demonstrate strong leadership demeanor.
- Strong interpersonal skills with the ability to communicate clearly and with influence;
- An appetite for creating positive change in a fast-paced environment;
- An innovative approach to work that applies holistic thinking towards the continuous improvement of our services;
- The ability to harness information to ensure support to strategic direction;
- The skills to identify and use resources wisely; and
- A willingness to work independently and collaboratively as part of a high performing team.
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