Local Area Manager

Be part of ETC’s expansion in its services to now be offering the Parent Pathways program
- Great new opportunity to join an award-winning team
- Above award salary and salary packaging options to increase your take home pay
- Help make a positive impact on the lives of parents and carers

**About Us**

**Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

We are excited to announce the expansion in our services to now be offering the new **Parent Pathways Program **in the** Brisbane South East region**. The Parent Pathways program focusses on guiding and supporting parents and careers of children under the age of six with their employment, educational and career journeys.

We now have an exciting opportunity for a **Local Area Manager** to join our team. This role is **Full Time** based in our **Logan Central office;** however travel will be required across the Somerset region.

**The Role - A Day in the Life of a Local Area Manager**

As a Local Area Manager, you will be responsible for managing the Parent Pathways operations across the region and leading and supporting a team of Senior Mentors and Mentors to ensure each site remains within contractual guidelines and operational budgets to achieve ETC’s agreed targets as set by associated Local, State and Federal Government Contracts.

**Your Key Responsibilities will include;**
- Assist with and develop, implement, monitor and maintain efficient and effective administrative systems to ensure compliance with the contracts managed at each site and ETC policies
- Assist the Program Manager with development and implementation of strategic activities to retain and enhance contracts in each Employment Region (ER)
- Providing daily management support and coaching to staff to drive performance and achievement of financial budgets, program KPI’s and organisational goals
- Assist in developing and implementing strategies and generate partnerships to enhance employment and education opportunities and provide varied and valuable intensive pre-employment support programs and activities for parents and carers
- Be responsible for implementing and monitoring compliance and best practice as required by ETC and in line with associated contracts
- Manage the physical infrastructure of each office and be responsible for the security of each site including opening and closing procedures
- Oversee funded projects ensuring key compliance issues are meet including program outcomes, reports and budgets
- Work with the Program Manager to promote services to local industry, service clubs, employers and jobseekers, and actively network ETC services in the Employment Regions
- Uphold and promote the Parent Pathways Program goals, contributing to its continuous improvement and success and achievement of organisational KPI’sFurther information and a copy of the Position Description for this role can be found on the Careers Page of our website.

**Criteria for Success**
- Demonstrated operational management experience in employment services preferably Workforce Australia, Transition to Work or Disability Employment Services
- Demonstrated experience in mentoring, coaching, or providing support services, particularly with working parents, carers, or students
- Strong leadership skills to help lead, mentor, motivate team success
- Demonstrated ability to successfully manage multiple sites to achieve business outcomes
- Excellent verbal and written communication and interpersonal skills, with the ability to connect and build rapport and trust with diverse participants
- A high level of computer literacy and use of Microsoft Officer suites and other government programs
- Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants
- Familiarity with community resources and services available to parents and carers, including childcare, housing, and financial aid
- Ability to interpret various guidelines and work within frameworks
- Ability to maintain a cohesive team environment focused on meeting ETC's business objectives
- Highly motivated to achieving general employment and training outcomes for participants and organisations performance and KPI goals
- A current driver's licence and ability to travel between our sites within region
- A current, clear National Police Check
- A current Working With Children Check (QLD Blue Card)
- A certificate IV or higher in qualification, in Employment Services and/or Community Services or similar (desirable).

**Why work for ETC**

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salari