General Manager

**Are you a dynamic leader with a passion for aquatics and facility management?**

City Venue Management is excited to welcome a General Manager to lead our operations at our newest location, **Logan North Aquatic Centre**(Our 41st site). This is an exceptional opportunity for an experienced professional to drive operational excellence, lead a high-performing team, and create vibrant community connections in a fast-paced and rewarding environment.

As General Manager, you’ll oversee all aspects of the facility from aquatic programs and fitness services to customer experience and team leadership making this venue a leading destination for fitness, wellbeing and community involvement.

**Why Join Us?**:
**Lead & Impact** - Own the performance and direction of a flagship venue, delivering results that impact both customers and staff.

**Shape the Future of Aquatics** - Oversee the full scope of aquatic programs and services, from learn-to-swim through to high-performance training, while ensuring continuous innovation in service delivery.

**Career Growth** - Take advantage of structured development pathways and future opportunities across our growing national network, including participation in our bimonthly Citipedia managers conference and the chance to mentor emerging leaders.

**Supportive Environment** - Be part of a forward-thinking leadership team that values initiative, collaboration, and purpose-driven work.

**Competitive Package** - Enjoy a generous salary + Fitness Passport, free venue access, discounted lessons, and more

**What We’re Looking For**:
**Operational Leadership & Facility Management**:

- Lead end-to-end operational management of the Logan North Aquatic Centre.
- Drive consistency, quality, and compliance across all facility operations, including aquatic, gym, and customer service areas.
- Champion health and safety excellence, risk mitigation, and continuous facility improvement. Monitor performance indicators and deliver strategic plans aligned with organisational goals.

**Team Leadership & Development**:

- Inspire, mentor, and lead a dynamic team of staff including supervisors, instructors, lifeguards, and front-of-house professionals.
- Build a strong leadership pipeline through coaching and development initiatives.
- Embed a culture of accountability, team connection, and excellence in customer experience. Deliver performance outcomes through effective workforce planning and engagement strategies.

**Program & Experience Delivery**:

- Ensure best-practice delivery of all aquatic, fitness, and wellness programs.
- Collaborate with program managers to drive quality and participation in swim schools, squads, and group training.
- Uphold high service standards and evolve program offerings based on data, feedback, and industry trends. Champion a customer-first culture throughout every touchpoint of the venue.

**Business Development & Community Engagement**:

- Grow the venue’s profile and participation through strategic partnerships and local engagement.
- Work closely with marketing to drive enrolments, memberships, and event success.
- Build strong relationships with schools, sporting clubs, and community organisations. Use insights and reporting tools to enhance decision-making and business outcomes.

**About You**:
You are a driven and experienced General Manager or Facility Leader with a strong background in aquatics, health, or fitness industries. You bring:

- Demonstrated success managing complex, high-volume facilities.
- Exceptional people leadership and operational management capabilities.
- Deep understanding of aquatic operations, compliance requirements, and industry regulations.
- Proven ability to lead large, diverse teams with energy, purpose, and professionalism.
- A commitment to outstanding customer service and community connection.
- Strong business acumen, budgeting, and performance reporting experience.

If you're ready to lead our newest aquatic centre, and you’re passionate about creating safe, inclusive, and inspiring spaces—**we’d love to hear from you**

**About Us**:
**City Venue Management** is a specialist facility management company operating aquatic centres and health clubs from the Gold Coast through to the Sunshine Coast, west to Toowoomba, and across New South Wales. With 41 venues and counting, CVM is growing fast—and so are the opportunities for passionate professionals.

**Our Commitment to Safety**:
Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.